Woody Posted July 17, 2019 Share Posted July 17, 2019 Hi everyone. I'm aware this is an old thread but im having a Comm Fault generally 2-3am which is irritating at best the engineer said its BT router issue as the panel is connected via WiFi only. Has anyone had a similar issue and did you manage to fix it. Thanks Woody Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted July 17, 2019 Share Posted July 17, 2019 Com Fault would likely just be a generic term for the panel can no longer poll the cloud/server. Is the Wifi stable and strong in that area? Is the internet stable? They would be the first checks If you can see the uptime in your router GUI and you can see the times match the drop out you are looking at a service issue not the panel or cloud for example. Quote Link to comment Share on other sites More sharing options...
Woody Posted July 17, 2019 Share Posted July 17, 2019 50 minutes ago, sixwheeledbeast said: Com Fault would likely just be a generic term for the panel can no longer poll the cloud/server. Is the Wifi stable and strong in that area? Is the internet stable? They would be the first checks If you can see the uptime in your router GUI and you can see the times match the drop out you are looking at a service issue not the panel or cloud for example. Thanks Sixwheeledbeast. There was issues where the router could not connect at the same times as the alarm fault, apparently I have an old router and BT are sending me the latest model which should fix the problem. Fingers crossed Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted July 17, 2019 Share Posted July 17, 2019 (edited) When you get the new BT router, make sure you; Separate the 2ghz and 5ghz bands (I just rename the 5ghz band with the same name as the 2ghz and a '5' on the end, same password) - this option is under the 'advanced' wireless network menu I personally set the 2ghz band NOT to auto-select a channel, I choose 1 or 12 myself, 5ghz there are a lot more channels and rarely interference from nearby houses so I leave that as it is Turn off any 'smart connect' or 'safe connect' features - I forget which menu this is under but google it I know nothing about the Enforcer but if there is any way of a wired connection (or homeplug) I'd do that instead. Interestingly I have come across a major and increasing problem with my more rural customers, a private company round here called Truespeed is laying their own truly private fibre network as BT won't provide VDSL even to large villages with new housing developments. The routers are Huwawei ones, 100% locked down, you cannot even view the web admin let alone log in. You cannot change the wireless password, nor any settings, all the customers clutch tightly onto hand written wifi password cards given to them by the engineer, that is their only original copy! You can't choose fixed IPs, you cant change channels. I was fooked trying to connect a panel via Wifi as it kept changing channels every few minutes and would drop out. Thankfully we managed to use homeplugs, which I don't like, but I couldn't wire it. Edited July 17, 2019 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted July 17, 2019 Share Posted July 17, 2019 I personally think all ISPs should provide a modem only service, would be much simpler to verify whose equipment is faulty and reduce electrical waste at the same time. If people want a router they can go and get whatever router they wish (basic or pro) and not have it locked down to ISP provided settings TR-069/Homesafe/Public Wifi/DNS rubbish. Can't see it happening any time soon with the mentality of the general public that the ISP should provide free tat routers, but you get what you pay for. If the ISP want to provide a Wifi Mesh or router package they could have that as a separate charge. Think it's a win all round TBH. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted July 17, 2019 Share Posted July 17, 2019 Don't worry we asked Truespeed if we could simply buy a 'cable' router and they said to my customer 'do that and we will disconnect you'. And they cannot / would not turn off their wifi anyway. Charming. Apparently they are working VERY HARD on a script to fix the channel number! I have warned other customers who have been thinking about Truespeed to give them a country mile. That said, this is what happens when BT, for all their faults, dig their heels in and the gov ponies up money to clueless amateurs. They obviously have some sort of derrogation not to have to do the cable laying to usual standards, as they are using special colour Polypipe (Orange) and polypipe fittings and chucking most of it about 12-24" deep max in the hedge along the valley. They have also let them close key roads through built up area for literally WEEKS to chuck in a few shallow cables. Delivery to the sub is via new fibres strung across to the property from existing BT overhead poles (or occasionally coming down the pole from the opposite side of the road and along the front lawn). Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Woody Posted July 17, 2019 Share Posted July 17, 2019 2 hours ago, datadiffusion said: When you get the new BT router, make sure you; Separate the 2ghz and 5ghz bands (I just rename the 5ghz band with the same name as the 2ghz and a '5' on the end, same password) - this option is under the 'advanced' wireless network menu I personally set the 2ghz band NOT to auto-select a channel, I choose 1 or 12 myself, 5ghz there are a lot more channels and rarely interference from nearby houses so I leave that as it is Turn off any 'smart connect' or 'safe connect' features - I forget which menu this is under but google it I know nothing about the Enforcer but if there is any way of a wired connection (or homeplug) I'd do that instead. Interestingly I have come across a major and increasing problem with my more rural customers, a private company round here called Truespeed is laying their own truly private fibre network as BT won't provide VDSL even to large villages with new housing developments. The routers are Huwawei ones, 100% locked down, you cannot even view the web admin let alone log in. You cannot change the wireless password, nor any settings, all the customers clutch tightly onto hand written wifi password cards given to them by the engineer, that is their only original copy! You can't choose fixed IPs, you cant change channels. I was fooked trying to connect a panel via Wifi as it kept changing channels every few minutes and would drop out. Thankfully we managed to use homeplugs, which I don't like, but I couldn't wire it. So just to clarify its only the Truespeed router that are locked down as I do like to alter the settings. I separated the 2.4 & 5 on the original router and gave them different names as well. The Smart connect what's the advantage of turning it off? Quote Link to comment Share on other sites More sharing options...
al-yeti Posted July 17, 2019 Share Posted July 17, 2019 6 hours ago, Woody said: Hi everyone. I'm aware this is an old thread but im having a Comm Fault generally 2-3am which is irritating at best the engineer said its BT router issue as the panel is connected via WiFi only. Has anyone had a similar issue and did you manage to fix it. Thanks Woody Similar problem with the hkc I assume you mean at night efault comes up loss of Wi-Fi, common with hkc Wi-Fi cards as well, you can turn off the audible notification that you have lost Comms on the panel itself you would still get the notification on the app that you have lost comms with the panel when you're out not sure what you mean DD about using home plugs he would have to change the Wi-Fi card and use a network card of sorts Quote Link to comment Share on other sites More sharing options...
al-yeti Posted July 17, 2019 Share Posted July 17, 2019 5 hours ago, Woody said: Thanks Sixwheeledbeast. There was issues where the router could not connect at the same times as the alarm fault, apparently I have an old router and BT are sending me the latest model which should fix the problem. Fingers crossed Service issue is router WiFi problem more than likely Alarm fault seperate issue Quote Link to comment Share on other sites More sharing options...
Woody Posted July 17, 2019 Share Posted July 17, 2019 1 hour ago, al-yeti said: Service issue is router WiFi problem more than likely Alarm fault seperate issue The alarm fault was a Comm fault so is related Quote Link to comment Share on other sites More sharing options...
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