Veritas r8+ random zone faults

[lew smorrells]

Hi I was just wandering if any other installers of texecom r8+ / excel have had any problems regarding random zone triggers from various zones without any traceable reason I have been having a few issues on a few panels but not with the veritas 8 or 8c or r8 panel just the 8+ / excel the zones are wired closed circuit not eol the resistance is perfect  batteries are new and some panels are upgrades to existing systems with various makes of pirs and contacts ect but some are new installs but I’m at the point of switching to another manufacturer possibly scantronic  i do use the premier now and again without any issues but price sometimes dictates the use of the cheaper panels any feedback would be very grateful thanks

[al-yeti]

2 hours ago, lew smorrells said:

Hi I was just wandering if any other installers of texecom r8+ / excel have had any problems regarding random zone triggers from various zones without any traceable reason I have been having a few issues on a few panels but not with the veritas 8 or 8c or r8 panel just the 8+ / excel the zones are wired closed circuit not eol the resistance is perfect  batteries are new and some panels are upgrades to existing systems with various makes of pirs and contacts ect but some are new installs but I’m at the point of switching to another manufacturer possibly scantronic  i do use the premier now and again without any issues but price sometimes dictates the use of the cheaper panels any feedback would be very grateful thanks

What's tech support say?

 

 you buy from electrical wholesalers?

[MrHappy]

It's very unlikely to be the controls.

 

Describe one these problem systems & all the items on it...

[sixwheeledbeast]

It's very unlikely to be the panel, even if one is I certainly wouldn't expect to have multiple, I don't recall ever having a faulty Veritas panel.

You need to work on further diagnoses on each panel, these faults are not "untraceable" even with a basic panel with minimal log you can work it out.

Considering the timing of your post I am thinking detection equipment and/or positioning of it.

[lew smorrells]

Hi thanks for your replies  but all I can say is that various zones trigger randomly at times sometimes months apart I’ve changed detectors every time a fault has occurred even tough resistance is fine detectors are always positioned away from the usual heat, draft  and mains sources and I’ve sometimes decreased sensitivity of detectors but don’t like putting zones on double knock unless absolutely necessary we normally use texecom reflex on domestic jobs and have done for years without too many issues have even changed transformers and checked mains connections and in reply to al-yeti  yes we have sometimes bought from electrical / security wholesales if we need something urgent and regarding the log unfortunately  doesn’t seem to show any pattern or logic to the problems and as good as texecom tech support are they just tell you to go through the things already done then suggest change the board

[MrHappy]

 

16 minutes ago, lew smorrells said:

Hi thanks for your replies  but all I can say...

 

so, a reflex pir on average house alarm circuit will read around 20Ω measured at the controls.

 

whats on these problem system

 

eg - 3 keypads, 2 external sounder sounders, 7 pirs,  4 door contact a PA button & sound bomb ?

you sealed the hole in the pir case & where the cable enters  cable come though the hole ? 

 

you measure induced ac ?

 

these reflexes on brackets or screwed to the wall, how many screws are you using....

 

whats day / alarm current ?

 

[aissecur]

I would measure for induced AC, also measure the incoming mains

 

I have fitted ACT DC stabilisers when I've had ever had a problematic site that had false alarmed for no apparent reason. (obviously after testing the detector)

 

Do you route your alarm cables away from mains cabling? (this can cause spikes, especially from circuits that control motors or fluorescent lighting)