Ademco Galaxy 18 (ADT installed) damaged during robbery

[Shaun Kamal]

Hi all,

 

My name is Shaun and I come in need of some desperate help!

 

In January 2017, our retail premises were broken into via a 24 guard door (which should have notified the Key holder) and then the intruders walked passed a couple of PIRs (which should have called the Police). None of these two notifications took place. The burglars then tore the Galaxy 18 off the wall to stop it communicating via GSM. This allowed the intruders to get away with over £200k of stock somehow with no one knowing. We only found out the following morning that there was a break-in and notified the Police.

 

Although the NVR was taken, the Galaxy panel was left behind. So, I'm hoping that there is someone out there that has the tools or software to read the ROM on the panel to find out actually what happened. I've attached an image of the PCB if that helps at all. I'm able to deliver the panel anywhere within the Midlands (or further if need be) and I'm happy to pay for anyone's time and service.

 

Thanks!

Shaun.

 

 

[norman]

Hi Shaun,

 

Your maintainer or insurer should be able to arrange this.

eta, the chances are the log will have over written in any case as you couldn't turn it off...

[sixwheeledbeast]

From my experience of these types of events, it would be up to the insurance company to investigate and compile a report.

The insurance or normally a loss adjuster will compile evidence to determine want happened and why no response was made by the police or ARC.

If the panel has been powered down and stored since the break in then the system log would be intact and could be interrogated with master user or engineer access.

This is something you need to liaise with the original maintainer and insurance about before proceeding any further.

[norman]

From experience of this type of incident the log will be full of events as the system won't have been disarmed.

[al-yeti]

2 hours ago, Shaun Kamal said:

Hi all,

 

My name is Shaun and I come in need of some desperate help!

 

In January 2017, our retail premises were broken into via a 24 guard door (which should have notified the Key holder) and then the intruders walked passed a couple of PIRs (which should have called the Police). None of these two notifications took place. The burglars then tore the Galaxy 18 off the wall to stop it communicating via GSM. This allowed the intruders to get away with over £200k of stock somehow with no one knowing. We only found out the following morning that there was a break-in and notified the Police.

 

Although the NVR was taken, the Galaxy panel was left behind. So, I'm hoping that there is someone out there that has the tools or software to read the ROM on the panel to find out actually what happened. I've attached an image of the PCB if that helps at all. I'm able to deliver the panel anywhere within the Midlands (or further if need be) and I'm happy to pay for anyone's time and service.

 

Thanks!

Shaun.

 

 

Interesting police response that didn't work , as above ask your alarm maintainer what has happened seems as though there insurance may have to pay up

[goncall]

as long as it hasnt crashed engineer menu 44 will show the last set and activation entries id send it back to the maintainer or honeywell personally as any tom retrieving the data could be dragged into court as an expert witness

[Nova-Security]

A galaxy 18 does not have a NVM to store the log, it retains it by a battery on board which if in good condition might hold the programming and log for a month or two as we have found, but galaxy state 48hrs retention and if the battery is knacked as soon as mains and battery backup have been removed the information has

 gone.

 

20 hours ago, norman said:

From experience of this type of incident the log will be full of events as the system won't have been disarmed.

 

QFA 

18 hours ago, al-yeti said:

Interesting police response that didn't work , as above ask your alarm maintainer what has happened seems as though there insurance may have to pay up

 

If it was communicating via GSM to an approved ARC did the monitoring station get a close the night before the incident ?

Edited September 22, 2018 by Nova-Security

[al-yeti]

20 minutes ago, Nova-Security said:

A galaxy 18 does not have a NVM to store the log, it retains it by a battery on board which if in good condition might hold the programming and log for a month or two as we have found, but galaxy state 48hrs retention and if the battery is knacked as soon as mains and battery backup have been removed the information has

 gone.

 

 

QFA 

 

If it was communicating via GSM to an approved ARC did the monitoring station get a close the night before the incident ?

 

Being a house basher only, op is blagging in my view

 

Op took NVR done place over or inside job, insurance company has taken panel already and now op or someone is wondering if the log can be checked because they didn't think of it before

 

I watch to many movies maybe..... Or hanging around you monkeys and baboons is driving me more crazy

[Nova-Security]

2 hours ago, al-yeti said:

 

 

Op took NVR done place over or inside job, insurance company has taken panel already and now op or someone is wondering if the log can be checked because they didn't think of it before

 

 

If insurance company had taken the panel, it would have been within a couple of days and they might have the log along with ARC logs.

 

Incident Jan 17 its a bit late to try and do anything.

[al-yeti]

1 hour ago, Nova-Security said:

 

If insurance company had taken the panel, it would have been within a couple of days and they might have the log along with ARC logs.

 

Incident Jan 17 its a bit late to try and do anything.

I wanna be like nova!