Ademco Galaxy 18 (ADT installed) damaged during robbery

[norman]

3 hours ago, al-yeti said:

I watch to many movies maybe..... Or hanging around you monkeys and baboons is driving me more crazy

IIRC security company in Manc land helped defraud an insurance co by frigging the logs, was found out and prosecuted.

 

JB knows the tale.

[Nova-Security]

2 hours ago, al-yeti said:

I wanna be like nova!

 

What stressed, going more grey and wearing reading glasses due to working on to many panels in dark under the stairs cupboards!

[al-yeti]

22 minutes ago, Nova-Security said:

 

What stressed, going more grey and wearing reading glasses due to working on to many panels in dark under the stairs cupboards!

Sounds good lol

[Shaun Kamal]

Hello everyone,

 

Thank you all for your feedback. It is greatly appreciated.

 

Just to give you further insight into what happened, I've attached a PDF showing the chronological order of events:-

 

Shop plan.pdf

 

The stock in the shop is only covered up to a limit of 30k at night time with full cover during the day. Therefore, our insurers had paid out our entitled 30k leaving a hole of £170k - this obviously negates the idea of an inside job. The insurer has also mentioned that it's not in their interest to pursue our case any further due to the relatively low amount that they have had to pay out. Therefore, we have taken it onto ourselves to take the alarm company to court.

 

Unfortunately, I have tried a few local companies who have said that the panel is too old for their equipment to read. Also, reading what Al-yeti has said, the battery on the panel is probably dead and therefore the memory/log is probably corrupt.

 

We do have the ARC log thankfully, and it seems now that that might be the only evidence I have to rely on. It clearly shows the rear door mag sensor and PIRs triggering before the panel was torn down. After that, no further PIR’s triggered enroute to the keypad in the next room. If the panel is already down there is no way a code could have been entered into the keypad to open the system.

 

Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall.

 

I'll keep you guys in the loop with the outcome. 

[al-yeti]

52 minutes ago, Shaun Kamal said:

Hello everyone,

 

Thank you all for your feedback. It is greatly appreciated.

 

Just to give you further insight into what happened, I've attached a PDF showing the chronological order of events:-

 

Shop plan.pdf

 

The stock in the shop is only covered up to a limit of 30k at night time with full cover during the day. Therefore, our insurers had paid out our entitled 30k leaving a hole of £170k - this obviously negates the idea of an inside job. The insurer has also mentioned that it's not in their interest to pursue our case any further due to the relatively low amount that they have had to pay out. Therefore, we have taken it onto ourselves to take the alarm company to court.

 

Unfortunately, I have tried a few local companies who have said that the panel is too old for their equipment to read. Also, reading what Al-yeti has said, the battery on the panel is probably dead and therefore the memory/log is probably corrupt.

 

We do have the ARC log thankfully, and it seems now that that might be the only evidence I have to rely on. It clearly shows the rear door mag sensor and PIRs triggering before the panel was torn down. After that, no further PIR’s triggered enroute to the keypad in the next room. If the panel is already down there is no way a code could have been entered into the keypad to open the system.

 

Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall.

 

I'll keep you guys in the loop with the outcome. 

So they knew where the panel was and time it takes to send a confirmed signal and cause confusion?

 

Mr Alarm monkies how's that work then? Panel ripped off wall before confirmed signal goes through, would it still become confirmed with loss of site or something else ?

[Nova-Security]

1 hour ago, Shaun Kamal said:

 

 

Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall.

 

 

 

Method of signalling ?

[sixwheeledbeast]

Where is this log information from? Unless the system is sending extended formats you wouldn't see additional sensors activating on the ARC report anyway.

From the diagram I would assume a lot of the system is on the entry route.

Would help to see the specification of the system to make an opinion, signalling type and grade would also be on the specification.

 

[james.wilson]

can you upload the log, its seems odd if on extended reporting you got the open as it was ripped off. As above what communicator, arc and polling rate is setup?

[MrHappy]

 

3 hours ago, Shaun Kamal said:

Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall.

 

Your underinsured by 85% ?

 

Assuming there is something very wrong with the alarm, what does your contract state in regards to maxuim damages? Something like 10 times the value of the alarm ?

 

Your alarm co. will have a comphesive specialist insurance cover for this type of event, what do you have other than the Arc report ?

 

 

 

 

[norman]

Sadly you are pissing in the wind imo, most decent alarm companies will have this covered off in the contract you hold with them, something along the lines of "this is not a replacement for or an addition to any insurance policy, nor should it be taken as such"