Gardtec 490X tamper reset

[Kenco222]

Can anyone help?

 

i changed the battery in my garage sensor and the system will not reset.

 

i have both the user and engineer codes.

 

keeps saying

’can’t set! Eng. anti 4814’

&

‘garage T!’

 

I thought there might have been an issue with the tamper resting, but I can hear the micro switch make, and even tried it by taping the micro switch close with the sensor cover removed.

 

Frustrating!!!

 

[MrHappy]

it requires resetting by your installer

[Kenco222]

Really?

 

i understand it can be reset by the use of the master code.

[MrHappy]

19 minutes ago, Kenco222 said:

i understand it can be reset by the use of the master code.

 

so why is it asking for engineer reset....

 

[Kenco222]

I presume it is asking for the eng code as that is what has been set for a reset such as tamper.

 

i feel the tamper is faulty

[MrHappy]

6 minutes ago, Kenco222 said:

I presume it is asking for the eng code as that is what has been set for a reset such as tamper.

 

ding!

 

6 minutes ago, Kenco222 said:

i feel the tamper is faulty

 

its Gardtec, simply replacing the battery & ensuring the tamper is closed  would be far too simple...

[al-yeti]

2 hours ago, Kenco222 said:

Really?

 

i understand it can be reset by the use of the master code.

But above you said you have the engineer code? So what's issue then , or you mean you have user and master code not engineer code