Scantronic 9851 crashing?

[nullarborrider]

I have a Scantronic 9851 system installed with 14 zones, it was already installed in the house when we moved here two years ago. Recently I was unable to reset the system after an alarm; I was told that the control panel had crashed following an alarm activation causing a loss of 12v DC and that the control equipment needed to be replaced with a Texecom system. I've had good service from Scantronic systems for many years, so I did not have this done. At Christmas, the smoke alarm set the system off when cooking the Christmas dinner and the system was reset using the access code as normal. I'm reluctant to spend a lot of money replacing equipment which is working OK. Can anyone advise please whether the alleged fault is likely to be real and how to check the system out.

[PeterJames]

If it reset okay last time then whats the problem ?

[nullarborrider]

The smoke alarm activated the internal siren (enough to wake the dead) but not the external siren. Is it possible that if the external siren is activated then it will draw additional power which will cause the central control system to crash? It seems a little unlikely but I would appreciate a professional opinion. Maybe the external siren could be faulty or need a new battery?

[james.wilson]

if something isn't looked after then it won't work as intended.

[al-yeti]

14 hours ago, nullarborrider said:

I have a Scantronic 9851 system installed with 14 zones, it was already installed in the house when we moved here two years ago. Recently I was unable to reset the system after an alarm; I was told that the control panel had crashed following an alarm activation causing a loss of 12v DC and that the control equipment needed to be replaced with a Texecom system. I've had good service from Scantronic systems for many years, so I did not have this done. At Christmas, the smoke alarm set the system off when cooking the Christmas dinner and the system was reset using the access code as normal. I'm reluctant to spend a lot of money replacing equipment which is working OK. Can anyone advise please whether the alleged fault is likely to be real and how to check the system out.

Why you haven't explained is what the engineer did to correct it

 

Did he reprograme it? If so then this will happen again at some point 

 

If it just corrected itself then again it will happen again probably when your out and someone tries to break in as a worst case 

 

As above if you don't look after something , servicing etc then these things will happen

 

Thing is why wouldn't you update your system like you do your phone or computer etc 

 

[PeterJames]

On 24/01/2019 at 20:59, nullarborrider said:

I'm reluctant to spend a lot of money replacing equipment which is working OK. 

 

 

On 24/01/2019 at 23:17, nullarborrider said:

The smoke alarm activated the internal siren (enough to wake the dead) but not the external siren. 

 

Its working okay except the external sounder doesnt work when the smoke detectors activate 

[al-yeti]

4 hours ago, PeterJames said:

 

Its working okay except the external sounder doesnt work when the smoke detectors activate 

Because programmed not activate bells in fire , you need to.change settings then

[nullarborrider]

Many thanks for all your advice. I have always had my intruder alarm systems annually serviced but never had to replace the complete system. I guess the best thing I can do is to try to find a Scantronics specialist in the SE London area who is willing to check out what is in place and fix what is not working properly; finding such a person may not be easy, so I'll get on with it soonest. Best wishes.

[al-yeti]

12 minutes ago, nullarborrider said:

Many thanks for all your advice. I have always had my intruder alarm systems annually serviced but never had to replace the complete system. I guess the best thing I can do is to try to find a Scantronics specialist in the SE London area who is willing to check out what is in place and fix what is not working properly; finding such a person may not be easy, so I'll get on with it soonest. Best wishes.

There's many who fit scantronic in London call around ,menu system hasn't changed on some models , 

 

If you always have it serviced where has engineer disappeared to?

More a case of call out charges etc most will charge £150+ to come and see you unless you find a local house basher