Elite 64 W ATS failed when alarm triggered

[Pick Me]

Hi, I've recently installed an Elite 64 (w) with a com 2400 and speech module as the site has no mobile signal and we want the alarm to call their home landline numbers. I have a few questions for the more experienced guys out there 

 

Problem 1 not communicating - all seems to be working fine but when the alarm is triggered then reset after about 10 minutes it displays an ATS fault and requires the engineer reset. I have spoken with Texecom tech support and have taken their guidance on set up but I think a few things are missing/wrong. 

 

Problem 2  Reset - I also was unable to reset using the users code, I have seen other threads that suggest the user needs to have "Auto yes" Selected is this the case in my situation?

 

Problem 3  code required? when alarm was reset i was offered a 4 digit code and asked for a reply? I think it was my fat fingers! is there a way of disabling this function as I don't want them to have to call me every time they they put the code in wrong. 

 

In Panel details the settings I have Modem type set to com 300 and no phone number in the Panel tel number.   

  

 

 

 

 

Edited February 2, 2019 by Pick Me

[MrHappy]

p1. 1st use a test butt to call the no, from the line block nr controls, does it work ?

note adsl, star services or all manner of stuff will prevent your digi from working

 

p2 set up restore options correctly

p3 as above

[sixwheeledbeast]

1) Throws error after trying numbers for the amount of times set in programming indicating something is probably wrong with the line. Use coms diagnostic menu and/or butt phone to check.

2) Engineers reset is on for confirmed OOTB

3) Related to above switch it off.

4) If you have a Com2400 why is it set for Com300? This may relate to issue 1.