CARETAKER46 Posted March 10, 2019 Author Share Posted March 10, 2019 On 04/03/2019 at 16:26, james.wilson said: I am sorry to bother you guys again , I am trying to connect the WiFi and it is just failing and can not connect to the app. It has registered the Device, it confirm it has registered the WiFi and server, it scans the QR Code and after that it does not connect to the app and and the WiFI does not seem to connect or open the app, keep getting message WiFi speed slow, or WiFi to far, so I dismantle the door Hikvision video door bell ring and placed it next to the router and still get the same message. Before it was connected front door of the house and it had the same issue. Any ideas what could be wrong. Appreciate if you can advice. I get the solid blue light, but don’t seem to connect the WiFi or open the hik connect app. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted March 10, 2019 Share Posted March 10, 2019 what do support where you got it from say? I don't see the point of video door bells when views are part myself. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted March 10, 2019 Share Posted March 10, 2019 13 hours ago, CARETAKER46 said: I am sorry to bother you guys again , I am trying to connect the WiFi and it is just failing and can not connect to the app. It has registered the Device, it confirm it has registered the WiFi and server, it scans the QR Code and after that it does not connect to the app and and the WiFI does not seem to connect or open the app, keep getting message WiFi speed slow, or WiFi to far, so I dismantle the door Hikvision video door bell ring and placed it next to the router and still get the same message. Before it was connected front door of the house and it had the same issue. Any ideas what could be wrong. Appreciate if you can advice. I get the solid blue light, but don’t seem to connect the WiFi or open the hik connect app. What router do you have ? Default the router to factory settings and default the doorbell and try again If you can't get passed the WiFi issue try taking the doorbell elsewhere ms try it on another WiFi router , just so you can narrow down where the problem is Also did you buy this new or used? I would see if the device needs an update of firmware but be difficult if it's not connecting ..... Quote Link to comment Share on other sites More sharing options...
aissecur Posted March 11, 2019 Share Posted March 11, 2019 You can hard reset the device by holding down the reset button on the left of the unit (I think you hold it down for 15 seconds) I would try that then try again to reconfigure Quote Link to comment Share on other sites More sharing options...
CARETAKER46 Posted March 13, 2019 Author Share Posted March 13, 2019 (edited) Dear All, Sorry for the late reply and the problem I had, was the transformer power was not strong enough, as I wanted to use the 8V 1amp transformer to see if it works,as I purchased 2nd hand. What happened was the red light was flashing on the video Door bell and the chime was ringing it self every minute, so I was messing around what could be the problem. What is was the Bell chime was taking all the power, so this is why the video door bell would not connect at the first attempt to the Wifi. So I dismantle door bell, took the existing transformer out and took it in the room next to the Vodafone router and I could not get it going and again messed around for few hours. I went out and came back late at 12 midnight and started to mess around and hey Presto it scanned the QR code and it registered the phone and I downloaded the HIK CONNECT app. I Reset it by holding the button on the left facing towards me, which reset to factory setting, this was done few time at the 1st install and then 2nd attempt In the room. In the room it connect to Wifi and registered the Door bell, but it would not registered when fitted outside due to not enough power from Transformer. But it registered in the room, as the transformer was ONLY supplying the power to the Door bell and NOT Chime. Device firmware is up to date. Firmware up to date Device version :V1.4.62 build 180515 It was about 2 month old confirmed by the seller. It is working fine and it takes time to load up and you need a good wifi. This is only down side of it and by the time you answer the parcel guy might be already gone, so this is what you guys said al long, but I am happy with it so far, as I paid around £50.00. The good thing about it is it has the motion detection, so you get alerts and picture, so I know who has been like postman, my wife and Kids, so I can see what time they go in and out, so no more lies from the children coming home late, while I am in bed Lol at Weekends. You can see from the images I have attached it works fine, so I kept it in the room all day Sunday and it worked, so I fitted it now and dismantle the wires from the Byron Ding Dome chime and the Hikvision door bell works fine and I get motion detection. if I connect the Byron Ding Dome chime , then the Hikvision video door bell not work, as the Chime will take all the power, due to using the existing transformer. I spoke to Hikvison technical and they told me the Video door bell will operate at 9 Volt, so even if I get 12 Volt it will do the both chime and Video doorbell. But I rather get the 3 voltage, so in future if there is a problem, I have the 16Volt and 24 Volt. I am just waiting from the below supplier for the stock for Transformer size 0V-12V-16V-24V , it is out of stock, the reason I am going for this it has 3 different option of voltage, but only has the 8Va https://www.ebay.co.uk/itm/PROTEK-Bell-Transformer-Din-Rail-Mounted-8V-16V-24V-For-Nest-Ring-Door-Bell/183576530737?_trksid=p2485497.m4902.l9144 When I do the conversion for 8Va to Amps it give me 0.33333Amp 8VA- 240Volts - calculate 0.33333333 and some other website saying 8Va is about 8 watts, My video Door bell needed 0.6Amp or 12 Watts. Enter phase #: Single phaseThree phase Enter volt-amps: VA Enter line to line volts: V Result in amps: A Edited March 13, 2019 by CARETAKER46 Quote Link to comment Share on other sites More sharing options...
CARETAKER46 Posted March 13, 2019 Author Share Posted March 13, 2019 I just wanted to Know, as I have purchased the 4x DS-2CD2132F-I 4mm PoE Cameras and 1 x DS-7640NI-E1/4P/A NVR 2TB can the Video Door bell be recorded on the NVR or do I have to sacrifice one camera port, even though it is on Wifi. In order for the DS-KB6003-WIP Wifi video bell to record I have to keep a separate port spare on my NVR, or does it not record on IP address is straight to your NVR or hardrive ? I was told you can record through your IP address or it needs to be OVNIF compatible , But this is to HIKVISION NVR, so you don’t need to have to have the ONVIF. I don't want to lose a port, as I will need 4 camera active. I rather then have the Micro SDHC or SDXC Micro card 128Gb or 64Gb Sorry for asking in depth question. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 13, 2019 Share Posted March 13, 2019 2 hours ago, CARETAKER46 said: I just wanted to Know, as I have purchased the 4x DS-2CD2132F-I 4mm PoE Cameras and 1 x DS-7640NI-E1/4P/A NVR 2TB can the Video Door bell be recorded on the NVR or do I have to sacrifice one camera port, even though it is on Wifi. In order for the DS-KB6003-WIP Wifi video bell to record I have to keep a separate port spare on my NVR, or does it not record on IP address is straight to your NVR or hardrive ? I was told you can record through your IP address or it needs to be OVNIF compatible , But this is to HIKVISION NVR, so you don’t need to have to have the ONVIF. I don't want to lose a port, as I will need 4 camera active. I rather then have the Micro SDHC or SDXC Micro card 128Gb or 64Gb Sorry for asking in depth question. You need extra port give NVR back Quote Link to comment Share on other sites More sharing options...
CARETAKER46 Posted March 14, 2019 Author Share Posted March 14, 2019 On 04/03/2019 at 16:26, james.wilson said: I am sorry to bother you guys again , I am trying to connect the WiFi and it is just failing and can not connect to the app. It has registered the Device, it confirm it has registered the WiFi and server, it scans the QR Code and after that it does not connect to the app and and the WiFI does not seem to connect or open the app, keep getting message WiFi speed slow, or WiFi to far, so I dismantle the door Hikvision video door bell ring and placed it next to the router and still get the same message. Before it was connected front door of the house and it had the same issue. Any ideas what could be wrong. Appreciate if you can advice. I get the solid blue light, but don’t seem to connect the WiFi or open the hik connect app. Hi Alyeti, I have already bought it and my Mrs said we only want to monitor our house not the whole street,so she said just buy the 4 channel. I purchased this from Ebay new, but no return. She said 2 camera at the front of the property and 2 camera at the back of the property. I will have to for time being buy a Micro SDHC or SDXC Micro card 128Gb or 64Gb card. This will store the footage and you can playback on the Hik Connect app or on your mobile. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 14, 2019 Share Posted March 14, 2019 4 hours ago, CARETAKER46 said: I am sorry to bother you guys again , I am trying to connect the WiFi and it is just failing and can not connect to the app. It has registered the Device, it confirm it has registered the WiFi and server, it scans the QR Code and after that it does not connect to the app and and the WiFI does not seem to connect or open the app, keep getting message WiFi speed slow, or WiFi to far, so I dismantle the door Hikvision video door bell ring and placed it next to the router and still get the same message. Before it was connected front door of the house and it had the same issue. Any ideas what could be wrong. Appreciate if you can advice. I get the solid blue light, but don’t seem to connect the WiFi or open the hik connect app. Hi Alyeti, I have already bought it and my Mrs said we only want to monitor our house not the whole street,so she said just buy the 4 channel. I purchased this from Ebay new, but no return. She said 2 camera at the front of the property and 2 camera at the back of the property. I will have to for time being buy a Micro SDHC or SDXC Micro card 128Gb or 64Gb card. This will store the footage and you can playback on the Hik Connect app or on your mobile. Get rid of wife or recorder , sell 4way and get 8way Quote Link to comment Share on other sites More sharing options...
CARETAKER46 Posted March 14, 2019 Author Share Posted March 14, 2019 On 04/03/2019 at 16:26, james.wilson said: I am sorry to bother you guys again , I am trying to connect the WiFi and it is just failing and can not connect to the app. It has registered the Device, it confirm it has registered the WiFi and server, it scans the QR Code and after that it does not connect to the app and and the WiFI does not seem to connect or open the app, keep getting message WiFi speed slow, or WiFi to far, so I dismantle the door Hikvision video door bell ring and placed it next to the router and still get the same message. Before it was connected front door of the house and it had the same issue. Any ideas what could be wrong. Appreciate if you can advice. I get the solid blue light, but don’t seem to connect the WiFi or open the hik connect app.I have been meaning to get rid of my wife, but hard to get rid off her Lol. I will see if I can sell the 4Nvr and buy 8Nvr. which cat5e cable to use , is there outdoor and indoor cable , as my cabling will going the under the suspension floor and then outside up the bay window, as I don’t want to run around all over the house with cable and lifting carpet, otherwise mrs will go crazy for moving carpet , furniture and beds. there is standard. Cat5e , but the sheathing is not strong and it will be too flexible and some of my cable will be exposed outside. Quote Link to comment Share on other sites More sharing options...
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