pauli_tee Posted March 29, 2019 Share Posted March 29, 2019 Anyone had issues with panel not connecting to the cloud when the ISP and router is changed to a new provider? Home hub and everything else connects apart from alarm, any advice appreciated. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 29, 2019 Share Posted March 29, 2019 24 minutes ago, pauli_tee said: Anyone had issues with panel not connecting to the cloud when the ISP and router is changed to a new provider? Home hub and everything else connects apart from alarm, any advice appreciated. So panel connects to router ok? Quote Link to comment Share on other sites More sharing options...
PeterJames Posted March 29, 2019 Share Posted March 29, 2019 Lots of problems with latest BT home hub and some CCTV recorders. We had a problem with plusnet too, with HKC cloud Quote Link to comment Share on other sites More sharing options...
pauli_tee Posted March 29, 2019 Author Share Posted March 29, 2019 10 minutes ago, al-yeti said: So panel connects to router ok? yes no problem and we can ping the IP address, have tried static IP and now gone back to dynamic. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 29, 2019 Share Posted March 29, 2019 I have no idea with this kit just guessing Do you need to release anything cloud side? Quote Link to comment Share on other sites More sharing options...
pauli_tee Posted March 29, 2019 Author Share Posted March 29, 2019 10 minutes ago, PeterJames said: Lots of problems with latest BT home hub and some CCTV recorders. We had a problem with plusnet too, with HKC cloud connected originally on ADSL plusnet router with static WAN IP now upgraded to fibre and using a VIGOR DrayTek Quote Link to comment Share on other sites More sharing options...
pauli_tee Posted March 29, 2019 Author Share Posted March 29, 2019 3 minutes ago, al-yeti said: I have no idea with this kit just guessing Do you need to release anything cloud side? may be need to do a clean install and hope that resets everything. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 29, 2019 Share Posted March 29, 2019 1 hour ago, pauli_tee said: yes no problem and we can ping the IP address, have tried static IP and now gone back to dynamic. You ping from external connection to the port or just the ip.? Quote Link to comment Share on other sites More sharing options...
pauli_tee Posted March 29, 2019 Author Share Posted March 29, 2019 1 hour ago, al-yeti said: You ping from external connection to the port or just the ip.? no internally from a computer to the IP address Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 29, 2019 Share Posted March 29, 2019 5 hours ago, pauli_tee said: no internally from a computer to the IP address So not proved then Quote Link to comment Share on other sites More sharing options...
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