Texecom Premier Arming Fault

[Captain_Mike]

I am neither an electrician nor an installer but would be grateful for help and advice with a Texecom “Premier” system that was professionally installed in July 2013 and has had annual maintenance ever since.  The problem arose about 6 months ago when although being armed before leaving the house, we would then return home and on opening the front doors, the internal sounder would emit a warning tone and a fault message would appear on the keypad to the effect than an area was not fully armed.  I then have to go through a series of key presses to clear the fault, all of which is beyond my wife and that of the cleaner, who enters the house in our absence.  The problem is compounded by the fact that we have a door into the lobby before reaching the outside door, and hence on leaving the house we cannot hear if the alarm has armed or not;  I know that an external sounder could be fitted, but that still leaves the question of why doesn’t the system sometimes fully arm as it should and why has it taken 6 years before coming up with this fault.  Our alarm engineer has tried to rectify the fault on 3 recent visits and on the last visit fitted a new sensor on the external door, which has still not cleared the fault.  I would be grateful for any suggestions that might remedy this fault as at the moment we are left with a system that does not give the protection that it should.  Finally, I have noticed that when arming the system, either one of the following messages is displayed “Area in Exit A” or “Zone 10 Active”.

[james.wilson]

What is zone 10

Something is preventing the area from arming you need to find out which it is. How often does this occur? 

[Captain_Mike]

It's sporadic and infrequent.  Last week, there were 3 occasions on separate days, whilst on those same days it also armed properly.  According to my installation instructions Zone 10 is not enabled.  There is a hard to read note in the instructions that look like "ZONES 9-16 FROM UNLS EXP"

[Captain_Mike]

Just to add to the above, I think I have interpreted the note. In the installation instructions, against Zone 9, the Device is shown as "WLS MRS Front Door", Location is "Front Door" and then I think the comment mUst be "ZONES 9-16 FROM WLS EXP".  However, there are no active Zones other than Zones 1-9

[datadiffusion]

Go into Walk test mode (I am assuming you DONT have engineer codes?) and work out what all the zones are, and see if anything triggers Zone 10

 

The comment for 9-16 regards an wireless (WLS??) expander (EXP), so I wonder if you have a wireless door contact or PIR that is slowing up or has a reed switch stuck, or is faulty still?

Edited October 22, 2019 by datadiffusion

[james.wilson]

Its appears then that zone 10 has an internittant issue (may be an open door etc) but that is where id start my investigations

[al-yeti]

6 hours ago, Captain_Mike said:

I am neither an electrician nor an installer but would be grateful for help and advice with a Texecom “Premier” system that was professionally installed in July 2013 and has had annual maintenance ever since.  The problem arose about 6 months ago when although being armed before leaving the house, we would then return home and on opening the front doors, the internal sounder would emit a warning tone and a fault message would appear on the keypad to the effect than an area was not fully armed.  I then have to go through a series of key presses to clear the fault, all of which is beyond my wife and that of the cleaner, who enters the house in our absence.  The problem is compounded by the fact that we have a door into the lobby before reaching the outside door, and hence on leaving the house we cannot hear if the alarm has armed or not;  I know that an external sounder could be fitted, but that still leaves the question of why doesn’t the system sometimes fully arm as it should and why has it taken 6 years before coming up with this fault.  Our alarm engineer has tried to rectify the fault on 3 recent visits and on the last visit fitted a new sensor on the external door, which has still not cleared the fault.  I would be grateful for any suggestions that might remedy this fault as at the moment we are left with a system that does not give the protection that it should.  Finally, I have noticed that when arming the system, either one of the following messages is displayed “Area in Exit A” or “Zone 10 Active”.

What has engineer said on three visits ?

 

Has it always said same fault ?

 

Could be a fault on the cable 

 

How do you know nothing is connected to zone10?

1 hour ago, Captain_Mike said:

It's sporadic and infrequent.  Last week, there were 3 occasions on separate days, whilst on those same days it also armed properly.  According to my installation instructions Zone 10 is not enabled.  There is a hard to read note in the instructions that look like "ZONES 9-16 FROM UNLS EXP"

Can we see a picture of what you mean by "according to my installation instructions"

 

?

[datadiffusion]

6 minutes ago, al-yeti said:

Can we see a picture of what you mean by "according to my installation instructions"

 

I assume he means what the installer has written in the manual as a zone list

 

The OP later clarified 'UNLS' as 'WLS' which I assume means wireless, e.g. a wireless expander, that includes the mysterious Zone 10

Edited October 22, 2019 by datadiffusion

[al-yeti]

5 minutes ago, datadiffusion said:

 

I assume he means what the installer has written in the manual as a zone list

 

The OP later clarified 'UNLS' as 'WLS' which I assume means wireless, e.g. a wireless expander, that includes the mysterious Zone 10

I fixed one recently an elite , similar system , has an external bell was installed by a builder not bad lol, freaked me out why it wouldn't set 

 

The builder clever one put the garden door sensor into the frame on a bifold after years slamming the door damaged the reed , I thought that was it but theres a gap behind the magnet side and the magnet itself and popped out from behind into the frame so not allowing alarm to set and always showing active 

 

Standard flush round magnet mounted on pillars into door , groove in door is where magnet was 

[Captain_Mike]

Thank you to all of you for your interest and replies.  Just checked the details of the alarm and software:  it's an "Elite 24" and the software version is V3.01.02.LS1.  It is always the same fault that occurs, and the fault message always relates to "Zone A".  The external alarm never goes off, it's just the internal one that emits an alarm and then requires that I reset the system to clear the fault.  It is a wireless door contact that is fitted and this was replaced on the last engineers visit.  In addition, I am connected to the BT "Redcare" monitoring service and the alarm faults that I have experienced have never triggered any alarms at the Redcare centre.  I attach a photo of the "Equipment Installed" page of my Information Handbook.  Grateful for any further advice that will help me steer the engineer in the right direction.