MrHappy Posted June 16, 2020 Posted June 16, 2020 1 hour ago, PeterJames said: Do you remember the bloke who was insisting it was his alarm and it turned out to be his mobile phone low battery. The other sunday, blokes ringing me cause his alarm is ringing outside, he got 2 x delta bells, the one at front is ringing.... I assume its the heat popped the tamper.....I can hear in in the back ground, it does sound kinda like the ewd. nope its his caravan alarm, Quote Mr Veritas God
james.wilson Posted June 16, 2020 Posted June 16, 2020 sia one had a 'your alarm is having issues our we called electrician cant fix it' one today. Told we are only supporting customers with active support contracts at this time. But ive been a customer for years, installed in 93 never serviced, never had a support contract. In my eyes not a 'customer'. Its a 1600 with a system voltage problem. Im not suprised Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
MrHappy Posted June 16, 2020 Posted June 16, 2020 18 minutes ago, james.wilson said: sia one had a 'your alarm is having issues our we called electrician cant fix it' one today. Told we are only supporting customers with active support contracts at this time. But ive been a customer for years, installed in 93 never serviced, never had a support contract. In my eyes not a 'customer'. Its a 1600 with a system voltage problem. Im not suprised maint & mon invoiced in march, still open on the ledger subscriber is reluctantly willing to pay the mon but not the maint until we have do the visit I'm happy to do this today, they don't want anyone on site can not understand they are receiving the principal benefit which is service on demand the other issue is we invoice them in the due month, rather than waiting until we'd done the job, they sold their co. for a few million & like to moan at me about a couple of hundred quid people think I'm a bitter man, but to be honest I prefer a lager Quote Mr Veritas God
james.wilson Posted June 17, 2020 Posted June 17, 2020 The maint visit is one thing, seperate charge if need be, the telephone and on site support is different. Most if not all alarm Co's charge for a combined visit and support. If need be seperate the 2.if you called your it support due to a problem with no support contract it would be a very short call Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
PeterJames Posted June 17, 2020 Posted June 17, 2020 21 hours ago, MrHappy said: The other sunday, blokes ringing me cause his alarm is ringing outside, he got 2 x delta bells, the one at front is ringing.... I assume its the heat popped the tamper.....I can hear in in the back ground, it does sound kinda like the ewd. nope its his caravan alarm, I remember being on call (a few years ago now )for A N other co, and getting a call from the operator someone trying to reverse call, I refused (as I was not the bill payer) I then get a call direct from a chap pissed that I refused his reverse charge call, I explained that I am not the bill payer and that I was not authorised to make charged calls. He then went on to tell me that my alarm was ringing, so i went to my keypad and then outside and said, "no its not" he said yes it is listen I could hear a faint ewd in the background. I said thats not my alarm? he said its got your number on it. I went on to explain that it has the alarm companies number on it not mine, and if its ringing then he should call the police as its a burglar alarm and there maybe a burglar. He asked me to come and stop it, I said firstly I cant do that because I would be trespassing, secondly because I dont work for free and there would be a charge, and if you dont like paying for phone calls you certainly wont like paying my charge, with that he put the phone down 2 Quote
Hugh201 Posted October 5, 2020 Posted October 5, 2020 BT are ****! They do not care about their Customers who invested in their Systems selling them on to ther who cannot support! BT are faceless and DO NOT respond to any questions regarding this! Quote
sixwheeledbeast Posted October 5, 2020 Posted October 5, 2020 Is this related to the topic at all? The issue seemed to be unrelated to the BT VP1000 thing. Also it's some DIY "home monitor" kit (well it's an early rebranded Powermax from what I can tell) so I don't see what "system" support you would expect. Quote
MrHappy Posted October 5, 2020 Posted October 5, 2020 37 minutes ago, Hugh201 said: BT are ****! They do not care about their Customers who invested in their Systems selling them on to ther who cannot support! BT are faceless and DO NOT respond to any questions regarding this! have you considered therapy? 2 Quote Mr Veritas God
norman Posted October 5, 2020 Posted October 5, 2020 Or a dog? Or combine both with a therapy dog? 1 Quote Nothing is foolproof to a sufficiently talented fool.
james.wilson Posted October 5, 2020 Posted October 5, 2020 As above it was many years ago I'd assume the same thing will happen with ring blink etc. Also iirc it was a Motorola rebadge from a visonic unit with firmware that could only use their service sold at a discount on product hardware cost to recoup on the service. Plus to be a customer you must be paying bt to be one? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
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