renem Posted July 31, 2020 Share Posted July 31, 2020 Hi all, We replaced our current router with another one, kept the same IP address and now Risco Cloud can't connect anymore. I noticed there were two (old) similar threads here: All other network devices have no issues. I can ping the lightsys 2 on the network. It seems the lightsys 2 doesn't refresh its ARP cache or something, sticking to the MAC address of the old router. It's been a couple of hours now. I tried resetting the router and disconnecting the LAN cable for a short while but it doesn't make any difference. Anyone else ran into this before? Rene Quote Link to comment Share on other sites More sharing options...
PeterJames Posted July 31, 2020 Share Posted July 31, 2020 Call your installer Quote Link to comment Share on other sites More sharing options...
al-yeti Posted July 31, 2020 Share Posted July 31, 2020 1 hour ago, renem said: Hi all, We replaced our current router with another one, kept the same IP address and now Risco Cloud can't connect anymore. I noticed there were two (old) similar threads here: All other network devices have no issues. I can ping the lightsys 2 on the network. It seems the lightsys 2 doesn't refresh its ARP cache or something, sticking to the MAC address of the old router. It's been a couple of hours now. I tried resetting the router and disconnecting the LAN cable for a short while but it doesn't make any difference. Anyone else ran into this before? Rene You will have to call installer for this bit , get furlough wallet out Quote Link to comment Share on other sites More sharing options...
renem Posted July 31, 2020 Author Share Posted July 31, 2020 I'll call the installer. From a network perspective, I'm still curious whether this is a known issue? Anyone knows what happens behind the scenes? Quote Link to comment Share on other sites More sharing options...
al-yeti Posted July 31, 2020 Share Posted July 31, 2020 45 minutes ago, renem said: I'll call the installer. From a network perspective, I'm still curious whether this is a known issue? Anyone knows what happens behind the scenes? I think it's hardware issue , diff panel but I have a quantam 70 that plays up on the lan in a similar way if you mess with network , otherwise it's happy Quote Link to comment Share on other sites More sharing options...
renem Posted August 1, 2020 Author Share Posted August 1, 2020 I'll call the installer and post the results here if they figure out what causes this. Might be useful for others. Quote Link to comment Share on other sites More sharing options...
PeterJames Posted August 1, 2020 Share Posted August 1, 2020 2 hours ago, renem said: I'll call the installer and post the results here if they figure out what causes this. Might be useful for others. Probably best they will be able to change setting at the server end which may be all thats required, Quote Link to comment Share on other sites More sharing options...
renem Posted August 6, 2020 Author Share Posted August 6, 2020 In case anyone else runs into this. Disconnecting the network cable for a short while and reconnecting didn't work. Disconnecting the network cable for 30 minutes, then reconnecting did the job. Even with a different default gateway. Quote Link to comment Share on other sites More sharing options...
Wmily Posted February 7, 2021 Share Posted February 7, 2021 Hi, where do I need to go to on my panel to reconnect? thanks Quote Link to comment Share on other sites More sharing options...
PeterJames Posted February 7, 2021 Share Posted February 7, 2021 5 hours ago, Wmily said: Hi, where do I need to go to on my panel to reconnect? thanks You cant your installer has to do it, the only other way is to use the same ssd and password as your old router Quote Link to comment Share on other sites More sharing options...
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