Problems with dialler

[Harold1066]

Hello

I help look after an alarm system in a community hall. This has a euro meridian system with a dialler module which sends a text to a couple of nominated numbers if the alarm is triggered. The alarm dials out to what I understand is a message centre. The problem is that we have recently changed our telecoms supplier and I am now seeing a 'Data Comms Error' which suggests that the alarm is unable to contact the messaging centre.

I attempted to call this number from my home phone which give a number unobtainable tone. However if I call the access number from my mobile the phone answers and I hear a 'carrier'. It would seem that the access number has been blocked by my telecomms supplier.

Does it seem likely that the number is blocked somehow on our landline? Why would this be? How would I go about having it unblocked?

[al-yeti]

1 hour ago, Harold1066 said:

Hello

I help look after an alarm system in a community hall. This has a euro meridian system with a dialler module which sends a text to a couple of nominated numbers if the alarm is triggered. The alarm dials out to what I understand is a message centre. The problem is that we have recently changed our telecoms supplier and I am now seeing a 'Data Comms Error' which suggests that the alarm is unable to contact the messaging centre.

I attempted to call this number from my home phone which give a number unobtainable tone. However if I call the access number from my mobile the phone answers and I hear a 'carrier'. It would seem that the access number has been blocked by my telecomms supplier.

Does it seem likely that the number is blocked somehow on our landline? Why would this be? How would I go about having it unblocked?

 

What's the number your dialing to , who is the old and new supplier 

[MrHappy]

9 minutes ago, al-yeti said:

 

What's the number your dialing to , who is the old and new supplier 

 

PTSN is dead

 

If you don't have a one.... find a proper alarm co. who will maintain & monitor the alarm via  single path stand alone device

 

However if your looking for a new provider a euro meridian  could or cira 18 yrs old, some might refuse to support it

Edited September 14, 2020 by MrHappy

[al-yeti]

51 minutes ago, MrHappy said:

 

PTSN is dead

 

If you don't have a one.... find a proper alarm co. who will maintain & monitor the alarm via  single path stand alone device

 

However if your looking for a new provider a euro meridian  could or cira 18 yrs old, some might refuse to support it

Probably why he's doing it to look after it

[Harold1066]

1 hour ago, al-yeti said:

 

What's the number your dialing to , who is the old and new supplier 

Hi al-yeti. Number called by the Alarm is 07785499993. Old supplier Global 4 - new supplier BT - Worked OK up to switchover. I would have thought it unlikely that the number was disabled on the same day that we switched - especially since I can still ring it and get an answer from my mobile. Thanks

[al-yeti]

13 minutes ago, Harold1066 said:

Hi al-yeti. Number called by the Alarm is 07785499993. Old supplier Global 4 - new supplier BT - Worked OK up to switchover. I would have thought it unlikely that the number was disabled on the same day that we switched - especially since I can still ring it and get an answer from my mobile. Thanks

I had one like this , it went lunatic on me , messages stuck in the syst , it kept ringing phone back for days saying undeliverable lol

Edited September 14, 2020 by al-yeti

[MrHappy]

24 minutes ago, Harold1066 said:

especially since I can still ring it and get an answer from my mobile. Thanks

 

When my phone system is broken you still get a ring on the callers line....

 

Your alarm calls a SMS Gateway, it may turn many turns w/o succesess & be quite pricey on billing

the provider of the SMS gateway gets no income, there are a legacy service & many networks turned there's off years ago...

 

Its comparable to a carrier pigeon, the day you really need it to work it gets eaten by next doors cat

 

PTSN is dead, all the copper in the ground is getting moved to fibre & the network is going VOIP, which mean modems in burglar alarm & faxes (remember them ?) won't work as the timing & tones is really critical to signalling

 

You need to signal via IP or a SIM card, better stuff uses both.  

[sixwheeledbeast]

That number is for Vodaphone TAP gateway, this service was switched off two years ago.

[Harold1066]

7 hours ago, sixwheeledbeast said:

That number is for Vodaphone TAP gateway, this service was switched off two years ago.

Odd that it was working in March 2020 then.

[al-yeti]

2 hours ago, Harold1066 said:

Odd that it was working in March 2020 then.

Maybe on and off 

 

But even odder that , it's the last time you got any signalling is 5months ago 

 

Upgrade , your wasting your time or use open tap it will cost just as much but should work , look it up on Google