Honeywell GX remote Control Broke - Repeat Notifications - iOS 14?

[JB1970]

Not sure if anyone else is having issues who uses GX Remote Control for their Honeywell Galaxy/Dimension panels.

 

Since yesterday when I receive an event I get repeat notifications continually, non stop.  So setting the system, the phone pings continuously every 5 or so seconds with the "set" message and won't stop.  One of my customers is having the same issue.  Strangely I've found that receipt of a text message from anyone will kill the notifications from GX Remote Control until the next push notification. So each time the system is set/unset, my wife and I exchange a text to stop the issue!  I've tried deleting and re installing the app but this doesn't fix it.  It may be that the new iOS 14 update has caused the issue.

 

[MrHappy]

alarm apps-  "meh"

[JB1970]

1 hour ago, MrHappy said:

alarm apps-  "meh"

Meh - it’s called progress. Been a few years since I used a direct line for comms , but thanks for the helpful reply

 

 

 

 

[MrHappy]

7 minutes ago, JB1970 said:

Meh - it’s called progress. Been a few years since I used a direct line for comms , but thanks for the helpful reply

 

Apps - making life harder for alarm co's & providing little or no revenue.

 

As for progress, will your app signal without power to the premises or the line cut ?

 

App ain't really suited for security...

[al-yeti]

5 hours ago, JB1970 said:

Not sure if anyone else is having issues who uses GX Remote Control for their Honeywell Galaxy/Dimension panels.

 

Since yesterday when I receive an event I get repeat notifications continually, non stop.  So setting the system, the phone pings continuously every 5 or so seconds with the "set" message and won't stop.  One of my customers is having the same issue.  Strangely I've found that receipt of a text message from anyone will kill the notifications from GX Remote Control until the next push notification. So each time the system is set/unset, my wife and I exchange a text to stop the issue!  I've tried deleting and re installing the app but this doesn't fix it.  It may be that the new iOS 14 update has caused the issue.

 

So nothing to do with alarm then

[GalaxyGuy]

6 hours ago, MrHappy said:

 

Apps - making life harder for alarm co's & providing little or no revenue.

 

As for progress, will your app signal without power to the premises or the line cut ?

 

App ain't really suited for security...

It will if you have the GSM/GPRS module fitted. You can have quadruple path  PSTN/Ethernet/GSM/GPRS. Totally agree they're a pain for alarm companies.

[GalaxyGuy]

9 hours ago, JB1970 said:

Not sure if anyone else is having issues who uses GX Remote Control for their Honeywell Galaxy/Dimension panels.

 

Since yesterday when I receive an event I get repeat notifications continually, non stop.  So setting the system, the phone pings continuously every 5 or so seconds with the "set" message and won't stop.  One of my customers is having the same issue.  Strangely I've found that receipt of a text message from anyone will kill the notifications from GX Remote Control until the next push notification. So each time the system is set/unset, my wife and I exchange a text to stop the issue!  I've tried deleting and re installing the app but this doesn't fix it.  It may be that the new iOS 14 update has caused the issue.

 

You can always opt for selfmon. At least you'll have someone to call if you have an issue with Comms. Otherwise, with the free service, you just have to suck it up until Honeywell can be bothered fixing the issue. With iOS apps it can take a while to release a new version.

[MrHappy]

56 minutes ago, GalaxyGuy said:

It will if you have the GSM/GPRS module fitted. You can have quadruple path  PSTN/Ethernet/GSM/GPRS. Totally agree they're a pain for alarm companies.

 

PSTN ? how retro...

 

50 minutes ago, GalaxyGuy said:

You can always opt for selfmon. At least you'll have someone to call if you have an issue with Comms. Otherwise, with the free service, you just have to suck it up until Honeywell can be bothered fixing the issue. With iOS apps it can take a while to release a new version.

 

I'll offer an opinion via PM

 

Where is the incentive for Honeywell to fix it, the app provides no income ?

[GalaxyGuy]

10 hours ago, MrHappy said:

 

PSTN ? how retro...

 

 

I'll offer an opinion via PM

 

Where is the incentive for Honeywell to fix it, the app provides no income ?

 

Yes, I imagine most companies feel the pain of apps. You can't just write the app, then forget about it. There's various certs and backend services to manage and each time there's a major new release for a new shiny phone model, the app needs updated, causing backwards compatibility issues for existing users with older devices.

 

I think with something like an alarm panel, it would be easier just implementing a secure webserver and decent API in the Ethernet device. At least that way, as a manufacturer, you have more control over things.

[al-yeti]

29 minutes ago, GalaxyGuy said:

 

Yes, I imagine most companies feel the pain of apps. You can't just write the app, then forget about it. There's various certs and backend services to manage and each time there's a major new release for a new shiny phone model, the app needs updated, causing backwards compatibility issues for existing users with older devices.

 

I think with something like an alarm panel, it would be easier just implementing a secure webserver and decent API in the Ethernet device. At least that way, as a manufacturer, you have more control over things.

They will get banned from Apple next lol