anon_uk Posted September 21, 2020 Posted September 21, 2020 Hello all, Previously I installed the PowerMax Complete with PowerLink2 approx 7yrs ago, and had no issues since... until today I have some to change the monitoring station today as the previous company seem to have gone out of business, so I have a 7 day trial with a new company. When trying to When trying access Installer Mode, the panel won't now recognise any of my User Codes that I 100% know are correct before being able to access the menu to get to Installer Mode. I haven't used the panel via key pad at least for 5-10 months, primarily via remote key fob. So, would not using the panel directly for so long have done something? Troubleshooting - Tried default codes in case it reset itself somehow They keypad recognises that I am entering the 4 digits for code Remote key fob and also tags still communicate with the panel I have seen when searching people have mentioned using the 'DEF' pin on the panel, but is this needed for my issue, and would it lose all of the configuration on the system? Is there anything else I can do to troubleshoot or fixes? Many thanks for your help all. Quote
al-yeti Posted September 21, 2020 Posted September 21, 2020 5 minutes ago, anon_uk said: Hello all, Previously I installed the PowerMax Complete with PowerLink2 approx 7yrs ago, and had no issues since... until today I have some to change the monitoring station today as the previous company seem to have gone out of business, so I have a 7 day trial with a new company. When trying to When trying access Installer Mode, the panel won't now recognise any of my User Codes that I 100% know are correct before being able to access the menu to get to Installer Mode. I haven't used the panel via key pad at least for 5-10 months, primarily via remote key fob. So, would not using the panel directly for so long have done something? Troubleshooting - Tried default codes in case it reset itself somehow They keypad recognises that I am entering the 4 digits for code Remote key fob and also tags still communicate with the panel I have seen when searching people have mentioned using the 'DEF' pin on the panel, but is this needed for my issue, and would it lose all of the configuration on the system? Is there anything else I can do to troubleshoot or fixes? Many thanks for your help all. I would say more than likely you have forgotten the codes , very common when not used for a while Especially as your alarm operates otherwise What do you mean trialling another monitoring station? You going with someone direct ? Who? Isn't it cheaper to have installer to do it? Certain methods on the internet will mess up the whole panel and you will end up with no find working either Quote
sixwheeledbeast Posted September 21, 2020 Posted September 21, 2020 My guess would also be lost code and now the panel is misbehaving as the defaulting the codes procedure has been completed incorrectly. We don't provide or discuss defaulting information or engineering manuals here as per our guidelines, but really it would be quickest to just default and reprogram than mess about. Quote
anon_uk Posted September 21, 2020 Author Posted September 21, 2020 (edited) 15 hours ago, al-yeti said: I would say more than likely you have forgotten the codes , very common when not used for a while Especially as your alarm operates otherwise What do you mean trialling another monitoring station? You going with someone direct ? Who? Isn't it cheaper to have installer to do it? Certain methods on the internet will mess up the whole panel and you will end up with no find working either Hi al-yeti, I understand what you are saying. But I know they are correct, especially one of them was written for the dog walker. So, what other options do I have? Previously I was with Sapphire Alarms but apparently they no longer exist, so I am having a 7 day trial from this company ##REMOVED## Thanks Edited September 22, 2020 by sixwheeledbeast no adverts in posts Quote
anon_uk Posted September 21, 2020 Author Posted September 21, 2020 4 minutes ago, sixwheeledbeast said: My guess would also be lost code and now the panel is misbehaving as the defaulting the codes procedure has been completed incorrectly. We don't provide or discuss defaulting information or engineering manuals here as per our guidelines, but really it would be quickest to just default and reprogram than mess about. Understood many thanks, I might see if I can add the USB interface and program that way. Cheers Quote
al-yeti Posted September 22, 2020 Posted September 22, 2020 11 hours ago, anon_uk said: Hi al-yeti, I understand what you are saying. But I know they are correct, especially one of them was written for the dog walker. So, what other options do I have? Previously I was with Sapphire Alarms but apparently they no longer exist, so I am having a 7 day trial from this company https://www.smart-alarm.co.uk/mobile-monitoring Thanks Yes I see that smart thingy , if you can programme give it a go Quote
MrHappy Posted September 22, 2020 Posted September 22, 2020 13 hours ago, anon_uk said: Especially one of them was written for the dog walker. So, what other options do I have? Buy a cat ? Quote Mr Veritas God
sixwheeledbeast Posted September 22, 2020 Posted September 22, 2020 53 minutes ago, MrHappy said: Buy a cat ? what do you do with the dog tho? Quote
PeterJames Posted September 22, 2020 Posted September 22, 2020 6 hours ago, sixwheeledbeast said: what do you do with the dog tho? Apparently dogs taste a bit like chicken Quote
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