Add new user to Pyronix Enforcer alarm

[Brendan Crawford]

Hi, I have a new build house with a Pyronix Enforcer alarm installed but the regular Master Manager Mode (accessed via the D key) does not give me any options to add or edit users - that option seems to have been removed. I have some Pyronix key fobs already working on the system, but I wanted to add another one (as one was damaged)but don't know how to do that if the 'add/edit user' option is unavailable. I also have access to the Engineer code and can access the engineer menu, but can also not find any option there to 'add/edit users'. The company that installed the system originally charges a £95 call out fee that i would prefer to avoid if this is easy to handle myself. Does anyone have any ideas on how I can add a new key fob in these circumstances? Thanks in advance for any suggestions.

[MrHappy]

Press did then the master code

 

If you don't get the options to view the log, change time & date, add change user ect....

 

You don't have the master code

 

You can't change users via engineering menu

[Brendan Crawford]

Thanks MrHappy, thanks very much for the answer. When I press D I am asked to enter my own code and when I do so I get the following options - operate user outputs, change code, review logs, walk test, siren test, dial out menu and allow engineer menu. Separately, if I enter the engineer code I get other options as well - but none of these have the ability to add or edit users. Are you saying that there is a different code that is the system master code - which is different than my personal code and the engineer code - that would allow me to add/edit users so I need to try to find out what that is and to enter that when asked to enter a code when pressing D? I think the system master code is 2222 by default but that does not work. Thanks for advising and, again, I appreciate the help!

[james.wilson]

yes looks like you have another code. Engineer cant do users you need the 'manager' code

[Brendan Crawford]

Thanks both, I appreciate your help!

[Frazzlebrush]

You can change the manager code in the engineer menu under change codes have you tried the default ####

Edited October 14, 2020 by sixwheeledbeast
no codes in posts please

[Brendan Crawford]

MrHappy and James were correct in stating that the the code I was provided with wasn't the Master Code nor the Engineer code and, when confronted by this, the company was suddenly able to produce a code that worked and which allowed me to change the Manager Master Code. They were previously insisting the situation could only be resolved by their engineer after a £95 call-out fee had been paid...I was able to resolve all of this in 5 minutes when the correct code was provided. So thanks again and I really appreciate everyone's efforts to help!