Tony Christophis Posted October 13, 2020 Share Posted October 13, 2020 Hi I recently purchased a Texecom 64-W wireless kit Version 5 and a Smartcom module for APP connection. The problem I am having is that when I try to generate an APP code by "Enable Texecom Connect APP" for an APP passcode to be generated, it eventually comes back with "NO CARRIER" meaning no access to the Cloud. I have Virgin media business broadband at home as it's where I run my business from and according to Texecom tech support, Websafe has to be disabled to allow access for the Smartcom to the Cloud. I was told to get the client to log into their Virgin Media account online and to disable Websafe. Has anybody come across this before connecting via Virgin Media. PLEASE HELP!!! Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 13, 2020 Share Posted October 13, 2020 Only way is to try it https://www.virginmedia.com/help/how-to-use-websafe Also possible you could change the DNS setting on the smart com if it let's you to 8.8.8.8 the usual lol and see if that helps , I didn't know your panel well so not sure what settings are available Quote Link to comment Share on other sites More sharing options...
james.wilson Posted October 13, 2020 Share Posted October 13, 2020 To prove router etc coukd you use your own phones Access point temp to prove the gear etc Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted October 13, 2020 Share Posted October 13, 2020 Never had this issue but I would imagine there is some allow list somewhere that you can add *.texe.com to if you didn't want to disable their Websafe. Although ISP provided routers are generally junk so maybe not. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted October 13, 2020 Share Posted October 13, 2020 the smartcom, cloud & app are all a bit "meh" Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Tony Christophis Posted October 13, 2020 Author Share Posted October 13, 2020 Thanks guys for your replies Why can't it just be straight forward like Visonic and Pyronix for crying out loud. WHAT IS IT ABOUT TEXECOM Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 13, 2020 Share Posted October 13, 2020 4 minutes ago, Angel2003 said: Thanks guys for your replies Why can't it just be straight forward like Visonic and Pyronix for crying out loud. WHAT IS IT ABOUT TEXECOM Because reality even though it's "meh" texecon isn't DIY friendly Quote Link to comment Share on other sites More sharing options...
MrHappy Posted October 13, 2020 Share Posted October 13, 2020 59 minutes ago, al-yeti said: Because reality even though it's "meh" texecon isn't DIY friendly best selling, i quite different from best product they also tinker for the sake of tinkering & make stuff worse Quote Mr Veritas God Link to comment Share on other sites More sharing options...
james.wilson Posted October 13, 2020 Share Posted October 13, 2020 agreed texecom, pyronix is where the numbers are at Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted October 13, 2020 Share Posted October 13, 2020 If it is Websafe at fault then it could happen with any service. Quote Link to comment Share on other sites More sharing options...
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