Problem with Texecom Smartcom

[Tony Christophis]

DEFINATELY NOT DIY, RIGHT ABOUT THAT. DONT EXPECT IT TO BE 

 

Never had issues with other manufacturers equipment in regards to websafe ****

 

Just Texecom. 

 

Been in the game since 1988. Getting a bit inpatient in me old age. Did use texecom near enough everyday when hardwired systems were the only way to get things done. 

 

Hope to get my head round it sooner or later before having a stroke.

 

Gotta go commission one this morning. Customers gor a Plusnet router, so hopefully should be out of there within an hour

 

 

[PeterJames]

1 hour ago, Tony Christophis said:

 

 

so hopefully should be out of there within an hour

 

 

You've jinxed it now

[MrHappy]

2 hours ago, Tony Christophis said:

Been in the game since 1988.

 

unlucky..... 

 

If its new install set your smartcom up to provide a freecloud a/c at home / work

 

then your taken a proven set up on site 

 

( I find a lot of time is wasted messing around with apps, routers  ect... for little of no income) 

[sixwheeledbeast]

4 hours ago, MrHappy said:

( I find a lot of time is wasted messing around with apps, routers  ect... for little of no income) 

 

Ding.

[Bill Brown]

I am an installer with over 200 Texecom Smartcom’s on clients premises. There is a major problem with Virgin broadband particularly over the last few weeks when they updated their systems to block unknown inbound traffic over their connections.  It is affecting all manufacturers not just Texecom.

we have about 12 clients with Virgin Hub 3 who have lost connectivity in the last few weeks.  We have sorted some by adding all the Texecom server addresses onto clients ‘white lists’ but as soon as virgin do an update (which they seem to do weekly) the white lists are erased.   We (and Texecom) are pulling their hair out.  Clients will still receive notifications but not able to remotely arm systems etc as the inbound traffic into the SmartCom is blocked by Virgin.   Pyronix and Orisec also having same issue!!!!!

[MrHappy]

6 minutes ago, Bill Brown said:

/I am an installer with over 200 Texecom Smartcom’s on clients premises.

 

is this the only type of signalling you use 

[Bill Brown]

No we also use Remote Monitoring to ARC but this is our preferred option for ‘Audible’ systems

[sixwheeledbeast]

This is the issue with providing services you have to maintain on kit you have no control over. Mostly hassle and wasted time going round in circles.

As I said in a post above this could happen to any service if you have some remotely managed firewall like this, it would only take the ISP to push a firmware update and other brands of ISP provided router tat could do this.

We are providing server type services when fitting things like this, as much as they try to hide it behind a user friendly plug and play interface. The most stable solution is using your own router that you can support.

[MrHappy]

1 hour ago, Bill Brown said:

No we also use Remote Monitoring to ARC but this is our preferred option for ‘Audible’ systems

 

ah, I think the texecom app & radio istuff is quite troublesome

[al-yeti]

I assume there's no alternative to the virgin router? And no way to block the updates ?

 

You can't save the config file ? And then upload when it goes wrong or something?