Problem with Texecom Smartcom

[MrHappy]

f*cked over by virgin... that's a touch ironic

 

 

[al-yeti]

43 minutes ago, MrHappy said:

f*cked over by virgin... that's a touch ironic

 

 

Seriously no other cable.modem will work? But that's there issue even in old days , to stop people just connecting everything is split on coax so you have to have there box 

 

I would say it's a smartcom poor design issue , not being able to find pin holes correctly makes nonsense 

 

But this is standard for texe on the coms side of there own equipment

[PeterJames]

12 hours ago, Bill Brown said:

I am an installer with over 200 Texecom Smartcom’s on clients premises. There is a major problem with Virgin broadband particularly over the last few weeks when they updated their systems to block unknown inbound traffic over their connections.  It is affecting all manufacturers not just Texecom.

 

Hmm I have a webway and HKC on my virgin BB here never had a problem, plenty of customers on virgin too with no reported problems. Where abouts in the country are you?

[al-yeti]

35 minutes ago, PeterJames said:

Hmm I have a webway and HKC on my virgin BB here never had a problem, plenty of customers on virgin too with no reported problems. Where abouts in the country are you?

It's a texe problem dude , how many times you here of panels having problems 

 

Yea you got swb who can sort problems out probably easier than most but the texe products for general coms are not well made hence there firmware updates 

 

Sounds good lol

[PeterJames]

3 hours ago, al-yeti said:

It's a texe problem dude , how many times you here of panels having problems 

 

Yea you got swb who can sort problems out probably easier than most but the texe products for general coms are not well made hence there firmware updates 

 

Sounds good lol

I guessed it probably was, but because the poster said it was a virgin problem I was slightly worried as I have quite a lot of customers on virgin  

[sixwheeledbeast]

Maybe people that fit the stuff have more of an idea...? I rarely have any issues and wouldn't agree at all on "not well made".

It seems like it's a Virgin Websafe issue if you want to call that a "texe problem dude" then clearly I am talking to myself in the posts above.

[james.wilson]

Can you set an open vpn etc tunnel on the router itself? Is it an inbound udp issue that is being blocked?

[al-yeti]

1 hour ago, sixwheeledbeast said:

Maybe people that fit the stuff have more of an idea...? I rarely have any issues and wouldn't agree at all on "not well made".

It seems like it's a Virgin Websafe issue if you want to call that a "texe problem dude" then clearly I am talking to myself in the posts above.

That was my point , few of you have problems , and it's a website issue which isn't going to go away just like the issue with Samsung and O2 DVRs etc and others 

 

Some products are not that well designed just my opinion when it comes to using apps , they just going to run into problems 

1 minute ago, james.wilson said:

Can you set an open vpn etc tunnel on the router itself? Is it an inbound udp issue that is being blocked?

But you lose the vpn when they do an update or lose the settings it seems 

 

Maybe op just needs to use DMZ lol

[sixwheeledbeast]

All of those problems are just like saying two way wireless is a bad design because you keep getting poll fails on one sensor.

"That one way powermax that was ripped out worked fine before you replaced it for this rubbish"....  completely missees the point IMO.

[Alex-In]

On 05/11/2020 at 23:17, Bill Brown said:

I am an installer with over 200 Texecom Smartcom’s on clients premises. There is a major problem with Virgin broadband particularly over the last few weeks when they updated their systems to block unknown inbound traffic over their connections.  It is affecting all manufacturers not just Texecom.

we have about 12 clients with Virgin Hub 3 who have lost connectivity in the last few weeks.  We have sorted some by adding all the Texecom server addresses onto clients ‘white lists’ but as soon as virgin do an update (which they seem to do weekly) the white lists are erased.   We (and Texecom) are pulling their hair out.  Clients will still receive notifications but not able to remotely arm systems etc as the inbound traffic into the SmartCom is blocked by Virgin.   Pyronix and Orisec also having same issue!!!!!

Hi Bill.

Have you found a solution to the problem? I have got a client with Virgin Hub 4 and cant set him up on the Smart Com. We disabled Web Safe and set up port forwarding. still not working.

thanks

Alex