Need ADT Reset code for PM10

[Mike Marshall]

Hi I need ADT unset code, we had some basic electrical work done in house yesterday and when power was back on ADT PM10 would not set

 

anyone any ideas or any engineers out there that could help

 

thanks

mike

[james.wilson]

What do you mean by Unset code, your manager code should be used for unset etc

[Mike Marshall]

Basically it would seem we have to reset the system, by entering code, could be as you describe, however we were not given any codes when system installed

[james.wilson]

How have you been arming it etc then? It shouldnt need a engineer reset if yuo have only had the power off

[Mike Marshall]

We use the four digit code that was set by the engineer on installation in 2014 to both set and unset the alarm.

 

Since the power came back on the screen shows NOT READY

[james.wilson]

You probably just need to acknowledge the mains fail. 

But if your with ADT id give them a call as your on a support contract

[Mike Marshall]

Thanks James, 2 problems, we cancelled the monthly support charge in June as we had never had a problem for 5 years and second, they can’t answer the phone during COVID their recorded message advises.

[james.wilson]

oh

Im sure they are answering their supported clients.

 

But assuming no-ones been fiddling with it you should be able to reset it with your master code.

[Mike Marshall]

Thank you James

[al-yeti]

33 minutes ago, Mike Marshall said:

Thanks James, 2 problems, we cancelled the monthly support charge in June as we had never had a problem for 5 years and second, they can’t answer the phone during COVID their recorded message advises.

Realistically your stuck , it probably asking for engineer reset or a seed code perhaps , so better to call ADT you will have to pay them to make it stand alone and give you all new codes as they will reset it

 

Otherwise bin it and get new alarm installed , which will still require maintaining