Mike Marshall Posted November 13, 2020 Share Posted November 13, 2020 Hi I need ADT unset code, we had some basic electrical work done in house yesterday and when power was back on ADT PM10 would not set anyone any ideas or any engineers out there that could help thanks mike Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 13, 2020 Share Posted November 13, 2020 What do you mean by Unset code, your manager code should be used for unset etc Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Mike Marshall Posted November 13, 2020 Author Share Posted November 13, 2020 Basically it would seem we have to reset the system, by entering code, could be as you describe, however we were not given any codes when system installed Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 13, 2020 Share Posted November 13, 2020 How have you been arming it etc then? It shouldnt need a engineer reset if yuo have only had the power off Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Mike Marshall Posted November 13, 2020 Author Share Posted November 13, 2020 We use the four digit code that was set by the engineer on installation in 2014 to both set and unset the alarm. Since the power came back on the screen shows NOT READY Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 13, 2020 Share Posted November 13, 2020 You probably just need to acknowledge the mains fail. But if your with ADT id give them a call as your on a support contract Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Mike Marshall Posted November 13, 2020 Author Share Posted November 13, 2020 Thanks James, 2 problems, we cancelled the monthly support charge in June as we had never had a problem for 5 years and second, they can’t answer the phone during COVID their recorded message advises. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 13, 2020 Share Posted November 13, 2020 oh Im sure they are answering their supported clients. But assuming no-ones been fiddling with it you should be able to reset it with your master code. 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Mike Marshall Posted November 13, 2020 Author Share Posted November 13, 2020 Thank you James Quote Link to comment Share on other sites More sharing options...
al-yeti Posted November 13, 2020 Share Posted November 13, 2020 33 minutes ago, Mike Marshall said: Thanks James, 2 problems, we cancelled the monthly support charge in June as we had never had a problem for 5 years and second, they can’t answer the phone during COVID their recorded message advises. Realistically your stuck , it probably asking for engineer reset or a seed code perhaps , so better to call ADT you will have to pay them to make it stand alone and give you all new codes as they will reset it Otherwise bin it and get new alarm installed , which will still require maintaining Quote Link to comment Share on other sites More sharing options...
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