jim239 Posted January 17, 2021 Share Posted January 17, 2021 Hi Everyone, Has anyone had any issues with notifications using Procontrol+ app? The events are being triggered and registered on the NVR but they are not being pushed to the mobile devices. Hikconnect is enabled and registered as online on the NVR but not showing registered for the cameras individually? I have updated the cameras and NVR firmware to the latest version and enabled/disabled the Hikconnect app and nothing seems to be working. Regards Jim Quote Link to comment Share on other sites More sharing options...
MrHappy Posted January 17, 2021 Share Posted January 17, 2021 normally when the phone apps stop working its the updating of the phone os which is the problem. the app provides no income & appear to be developed externally from the equipment manufacture so fixing issues is never a priority Quote Mr Veritas God Link to comment Share on other sites More sharing options...
jim239 Posted January 17, 2021 Author Share Posted January 17, 2021 I did wonder if that was the case and they haven't caught up updating the app. I did also think it might be a change in ISP to Virgin media which seems to be around the same time notifications stopped working. I understand with Hikconnect as its a free app but Procontrol+ with an alarm panel is a paid for service so I would hope they would keep that working, it does for the alarm notifications but not the cameras. It would be nice if Hikvision and Pyronix were integrated better, rather than seemingly moving further apart in the last few years. Jim Quote Link to comment Share on other sites More sharing options...
al-yeti Posted January 17, 2021 Share Posted January 17, 2021 11 minutes ago, jim239 said: I did wonder if that was the case and they haven't caught up updating the app. I did also think it might be a change in ISP to Virgin media which seems to be around the same time notifications stopped working. I understand with Hikconnect as its a free app but Procontrol+ with an alarm panel is a paid for service so I would hope they would keep that working, it does for the alarm notifications but not the cameras. It would be nice if Hikvision and Pyronix were integrated better, rather than seemingly moving further apart in the last few years. Jim You try it on an android or other device? Quote Link to comment Share on other sites More sharing options...
MrHappy Posted January 17, 2021 Share Posted January 17, 2021 7 minutes ago, jim239 said: I understand with Hikconnect as its a free app but Procontrol+ with an alarm panel is a paid for service used to get a couple of quid a day for redcare chargeable apps are a couple of quid a month a some point it will be "free" via google You alarm has gone off - please visit www sportsdirect should you need a baseball bat.... Quote Mr Veritas God Link to comment Share on other sites More sharing options...
jim239 Posted January 17, 2021 Author Share Posted January 17, 2021 I don't have an android device to try unfortunately. I did just try disabling smart event and using just motion detection but still no luck. The Hikconnect registration on the cameras is confusing me, its still saying offline but I thought along as the NVR was online that would be ok Quote Link to comment Share on other sites More sharing options...
al-yeti Posted January 17, 2021 Share Posted January 17, 2021 1 hour ago, jim239 said: I don't have an android device to try unfortunately. I did just try disabling smart event and using just motion detection but still no luck. The Hikconnect registration on the cameras is confusing me, its still saying offline but I thought along as the NVR was online that would be ok Disable safesearch or whatever it is called on virgin and see if it makes a difference , router option I believe Forget the name 1 hour ago, jim239 said: I don't have an android device to try unfortunately. I did just try disabling smart event and using just motion detection but still no luck. The Hikconnect registration on the cameras is confusing me, its still saying offline but I thought along as the NVR was online that would be ok Disable safesearch or whatever it is called on virgin and see if it makes a difference , router option I believe Forget the name Might be called websafe Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted January 17, 2021 Share Posted January 17, 2021 Yep If you have just switched ISP that would be the logical start. Websafe has been a common source of complains for random apps and services not working, not sure about your device particularly tho. I wouldn't use any ISP provided router tat myself especially if I was hosting services but generally people aren't bothered if it works I suppose... iOS 14.3 was released mid December if that helps. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted January 17, 2021 Share Posted January 17, 2021 52 minutes ago, sixwheeledbeast said: Yep If you have just switched ISP that would be the logical start. Websafe has been a common source of complains for random apps and services not working, not sure about your device particularly tho. I wouldn't use any ISP provided router tat myself especially if I was hosting services but generally people aren't bothered if it works I suppose... iOS 14.3 was released mid December if that helps. Virgin have been emailing some of my.customers about a constant threat and to switch in websafe Told them gnore it or you will get.problems with hkc app or CCTV Quote Link to comment Share on other sites More sharing options...
aissecur Posted January 17, 2021 Share Posted January 17, 2021 If you nvr / dvr says off line then as the others have illuded to, it’s a likely an ISP issue can you send us a screen shot ? how was your system set up? Did the installer scan the qr code with the hik app or is it set up by DNS ? Did someone install the system for you or is it a DIY install by yourself ? Quote Link to comment Share on other sites More sharing options...
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