Disabling my alarm -help.

[meditek]

1 hour ago, PeterJames said:

If the customer had the engineer code from the start, you move liability of the system working as it should to the customer. No insurance company will ever accept it because there is always going to be the worry that the customer deciding to meddle with the system themselves when say they want to move a detector due to decorating. They go into engineer and unwittingly they reprogram the system so that it doesnt work in the event of a burglary. What do you think they will do when they are burgled and the alarm didnt work?  I can hear my customers now saying "I have been paying all that money each year and the system didnt work when I was broken into, my insurance wont pay out so what are you going to do about it?" 

 

Then from the engineers point of veiw, I know that I would not feel happy being the last person to service an alarm system knowing full well that the customer has the ability to faff around in engineer mode after I have gone. The last engineer on site could get accused of sabotaging the alarm system (inside job) if a customer defaulted zones unwittingly then a burglary was to happen.  

 

As others have tried to point out, when you buy a security system, you are not just buying a few items that someone screws to the wall, you are buying an assurance that it will do what it was intended to do. Anyone can screw bits to the wall, programming and testing it to work correctly and understanding how the programming works is another matter.

 

If you want to know the engineer code of your alarm, fit it yourself or use a non accredited company to install it, you wont have anyone to sue if it fails to operate, but when you decide to get rid of it you wont have this problem. 

 

Anyway all of this is by the by as you have a man with a hammer coming to sort it for you.

 

Have you told your insurer that you no longer have an alarm btw? 

I have never suggested that the customer should know the engineer code from the start. My suggestion was that the customer should have a code of his own making to be used to shut down the system when he no longer required it  which would be as secure as his customer access code. I've left the handling of the system entirely to ADT when I required it but now simply want to disable it and nothing will convince me that ADT don't make it difficult so they can bag another £200. Not surprised as I feel my my mails have been scanned rather than read.

I do not have a man with a hammer coming either because I want the chips intact to amuse myself  with during this epidemic. I've noticed my electrician getting snide remarks here and don't like it.

I anticipated cancellation so insured the place with no alarm

Not had a sensible response to any of my other points as obviously you've all got vested interests in alarm systems and simply sing the lingo. My mistake coming here.

Bye

 

 

 

 

 

[MrHappy]

40 minutes ago, meditek said:

My suggestion was that the customer should have a code of his own making to be used to shut down the system when he no longer required it  which would be as secure as his customer access code.

 

cool, all you need to do is get in touch https://www.bsigroup.com/ & ask they rewrite the standards for you

 

40 minutes ago, meditek said:

I've noticed my electrician getting snide remarks here and don't like it.

 

 

is he's coming for free...... or are you using Robin Bastard Electrical ?

Edited April 24, 2021 by MrHappy

[sixwheeledbeast]

Sing the lingo? You came with a closed shop and several people have tried to explain it's not as simple as your original post; you seem to just ignore verbose responses to the topic.

What did trading standards actually say then? You mention you spoke to them but considering this is general practice in the industry (written in the standards) then I don't see what action you think they would take.

Also feel free to contact NSI, which is ADT's inspectorate, maybe they can explain everything above in the right lingo.

 

 

[PeterJames]

1 hour ago, meditek said:

My mistake coming here.

Wanting something we cant give, you wouldnt have known without asking 

[PeterJames]

1 hour ago, meditek said:

My suggestion was that the customer should have a code of his own making to be used to shut down the system when he no longer required it

Your suggesting something that hasnt been invented and we as a forum have limited control over, also if someone entered that code by mistake it would be bye bye alarm 

[PeterJames]

1 hour ago, meditek said:

Not had a sensible response to any of my other points as obviously you've all got vested interests in alarm systems and simply

You have, just because they are not wanted to hear doesn't mean they're are wrong. We make nothing out of helping people here but we are limited on the help we can give. Most of us have busy and profitable businesses, an ex ADT customer makes no odds to us if we could have helped you without breaking any rules we would have 

1 hour ago, meditek said:

I do not have a man with a hammer coming either because I want the chips intact to amuse myself  with during this epidemic. I've noticed my electrician getting snide remarks here and don't like it.

figure of speech I dont care if your offended its only words 

[MrHappy]

19 minutes ago, PeterJames said:

also if someone entered that code by mistake it would be bye bye alarm 

 

 

there's is the visual & aubile warning on the melcom ?

[norman]

3 hours ago, meditek said:

I have never suggested that the customer should know the engineer code from the start. My suggestion was that the customer should have a code of his own making to be used to shut down the system when he no longer required it  which would be as secure as his customer access code. I've left the handling of the system entirely to ADT when I required it but now simply want to disable it and nothing will convince me that ADT don't make it difficult so they can bag another £200. Not surprised as I feel my my mails have been scanned rather than read.

I do not have a man with a hammer coming either because I want the chips intact to amuse myself  with during this epidemic. I've noticed my electrician getting snide remarks here and don't like it.

I anticipated cancellation so insured the place with no alarm

Not had a sensible response to any of my other points as obviously you've all got vested interests in alarm systems and simply sing the lingo. My mistake coming here.

Bye

 

 

 

 

 

Trust me, your pissy £200 is more of a hindrance to their operations than you care to think, non contract customers are a pain in the arse. 

1 hour ago, PeterJames said:

figure of speech I dont care if your offended its only words 

QFA 

[james.wilson]

So to summarise all adt systems need a kill code, this code will only be used at end of support? 

Burglars can't wait for that, look for a tired, non maintained bell, break-in then enter this kill code. What a superb idea all we need is some kind of sign on the outside 

Oh wait does this mean anyone with an adt bell outside could use a code to...... 

 

[Amps]