Richochet Network issues

[Tony Christophis]

hi all

 

Had a few premier 64-w kits richochet signals drop out lately.  funny thing, seems to be with the new capture PIR's and dualtechs apart from one which was a shock detector.

 

went back to one job on monday and replaced a P15-W PIR in the breakfast room due to tamper fault.  the following morning the customer text me to say he had a tamper fault with the landing PIR.  going back next week with laptop to log into the mesh and see whats happening.  when logging in remotely, every device seems to communicate with the panel directly rather than bounce of each other, assuming the property is well adequate for signal top pass round freely.  also whilst on site on monday, i checked richochet diagnostics and every device signal strength is between 93-100%.

 

i'm hoping its just a batch of dodgy PIR's fitted back in march.

 

whats your thoughts guys?

[al-yeti]

9 hours ago, Tony Christophis said:

hi all

 

Had a few premier 64-w kits richochet signals drop out lately.  funny thing, seems to be with the new capture PIR's and dualtechs apart from one which was a shock detector.

 

went back to one job on monday and replaced a P15-W PIR in the breakfast room due to tamper fault.  the following morning the customer text me to say he had a tamper fault with the landing PIR.  going back next week with laptop to log into the mesh and see whats happening.  when logging in remotely, every device seems to communicate with the panel directly rather than bounce of each other, assuming the property is well adequate for signal top pass round freely.  also whilst on site on monday, i checked richochet diagnostics and every device signal strength is between 93-100%.

 

i'm hoping its just a batch of dodgy PIR's fitted back in march.

 

whats your thoughts guys?

What's difference logging in remotely? And locally?

 

Assume mesh not needed if devices are close enough?

[al-yeti]

Customer opening detector?