Odd Webaccess problem (probably IT related)

[Driller]

11 minutes ago, al-yeti said:

So using the app on phone is not fine 

 

?

 

Your simply saying using any external connection does not work correctly

App on the phone works fine both on LAN and on data only.

 

Internet browser on phone: can login and navigate through menus but no camera images. The is the case for both LAN and data connections.

 

Browser interface on Macbook works fine on LAN using Safari, Chrome and Firefox but when connecting externally (through phone) I can only navigate menus-no camera images.

 

Now you might think that this is because of the phone connection but when I try to connect to my 2 systems in Francec by connect the Mac to to WIFI here, I can also only just login to the web interface and browse menus-there are no camera images.

 

ETA sorry! When I say connecting "through phone" I mean using the data hotspot on the phone to connect the laptop to the internet

 

ETA again: The phone app works when connecting externally (data) and when on the LAN. Phone internet browser won't work for either (perhaps this is normal?) and laptop  only works when on the LAN

Edited May 2, 2022 by Driller

[MrHappy]

if Hik-Connect is enabled the stream is encrypted

 

If you use a browser you need a plug in for it work normally + a IE plug in 

[Driller]

2 minutes ago, MrHappy said:

if Hik-Connect is enabled the stream is encrypted

 

If you use a browser you need a plug in for it work normally + a IE plug in 

The browser works when connected to the LAN though? But I get your point, the lack of an image only does suggest the lack of a plugin...

Edited May 2, 2022 by Driller

[MrHappy]

Yo view a Hik dvr/nvr in Chorme I run in IE mode + the Hik plug in

 

When Hi-Connect is enabled the stream won't view with the above, 

[Driller]

49 minutes ago, MrHappy said:

Yo view a Hik dvr/nvr in Chorme I run in IE mode + the Hik plug in

 

When Hi-Connect is enabled the stream won't view with the above, 

That is very interesting! Maybe some sort of conflict going on then

[sixwheeledbeast]

So it's the phone browser then, be it missing plugins or not supported, would be expected.

Try another browser on the phone on the chance it's only a iOS Safari thing?