Galaxy Problem... Your thoughts please..

[Guest mikechids]

hi,

We have a galaxy system (500 I think) at work which seems to be causing rare intermittant problems on setting and sometimes opening.. I have had the alarm company out a couple of times but the fault still persists... I won`t mention the name of the national company.

Heres what happened when I opened up one morning.... I opened the back door (the panel is right beside the door ) went to the panel before I could type my number in, the system went into full alarm, caused by the PIR detector by the back door.

I got the engineer out and he changed the PIR to ENTRY zone..... which then meant we couldn`t set the alarm because the PIR by the back door wasn`t an ENTRY/EXIT zone I presume.

The next engineer changed the zone back to entry/exit and nothing else. I think another engineer has now OMITTED the detector. ( So I supposed the panel is now not protected ).

My girl phoned me on SAT night says she can`t set the alarm and the engineer has to drive FOUR hours to get to the shop. She managed to set it in the end by herself.

I have basic knowledge of the GALAXY system as I have fitted a Galaxy 8 system in my house.... I`m thinking maybe faulty door contacts on the exit door? Problem is we can never recreate the problem when the engineer arrives....

Any thoughts...

Mike

[Brian c]

It sounds very much like a faulty front door contact. That really should've been the first thing that was checked and changed.

[jb-eye]

It sounds very much like a faulty front door contact. That really should've been the first thing that was checked and changed.

34259[/snapback]

Agree with Brian we had one a couple of weeks ago where the system arms on final door set. It wouldn’t, as this was 22.00 the customer didn’t want to wait for an eng, so the duty eng suggest the customer tap the contact. it worked fine. A good way to prove this is to put the door on chime, this way you will know immediately when there is a problem.

Jef

[Guest]

Agree with Brian we had one a couple of weeks ago where the system arms on final door set. It wouldn

[Guest RICHL]

It sounds very much like a faulty front door contact. That really should've been the first thing that was checked and changed.

34259[/snapback]

[black knight]

hope they did,nt charge you for multiple callouts - that should have being sorted on 1st call out (in MY opinion that is).

I've had many faults like this over the years - did the engineer ask you to describe the fault to you in a similar way to which you initially described it to us, the knack to finding faults like this is to ask questions, and to react accordingly to the answers you get - but even an trainee should have being able to diagnose this one!!

and if he has ommitted that detector get in back on ASAP!!

[Guest Peter James]

I would of thought a quick read of the log would of sussed what happened.

Alarm activates entry route followed by a disarm with no other zones activating (like the door contact). Other than asking questions like did you come in from the window? or have you got a teleporter? what else could it be?

Pete

[sparky83]

What all of you guys need is an ACT checkmate ... ok they are like a thousand pounds but they will pay for themselves. The big nationals will just let door contacts go wrong before replacement incurring a callout charge whereas we can change them before they go wrong and test them to see if they are starting to wear. Every one of our systems sets via a door contact and we hardly ever have to replace worn contacts on customers who are regularily maintained. I think every engineer should have one, saves time fault finding aswell!

[Guest Peter James]

What all of you guys need is an ACT checkmate ... ok they are like a thousand pounds but they will pay for themselves.  The big nationals will just let door contacts go wrong before replacement incurring a callout charge whereas we can change them before they go wrong and test them to see if they are starting to wear.  Every one of our systems sets via a door contact and we hardly ever have to replace worn contacts on customers who are regularily maintained.  I think every engineer should have one, saves time fault finding aswell!

34341[/snapback]

WHOOO Someones been on the free ACT fault finding course.

Sadly expensive test equipment would not of helped in this circumstance where a bit of experience (and common sense) would.

Pete

[black knight]

What all of you guys need is an ACT checkmate ... ok they are like a thousand pounds but they will pay for themselves.  The big nationals will just let door contacts go wrong before replacement incurring a callout charge whereas we can change them before they go wrong and test them to see if they are starting to wear.  Every one of our systems sets via a door contact and we hardly ever have to replace worn contacts on customers who are regularly maintained.  I think every engineer should have one, saves time fault finding aswell!

34341[/snapback]

dear boss

we the service engineers would all like a check mate detector to use on routine maintenances - oh the cost............ £1 k each ( times 7)

some how i can't see him agreeing.........

in the real world we depend on experience and common sense!!

but having used checkmate in the past i agree they are an excellent albeit wholly overpriced piece of kit.

paul