WiFi controlled Window Shock on Pyronix Enforcer not working now after I changed it to new window. Engineer says it needs 'Recalibrating with the panel'?

[Frank Falcon]

Hi all

 

Bit of a long story this so please bear with me and all will become clear.  So, last year we moved into a new house that needed a lot of work doing.  In that work I needed new security cams and a new burglar alarm.  I wanted the job doing right by an established company with good reviews, so I put an add on rated people.  Out of all the companies available I chose a company to carry out the works for me.  I paid over £4000 to which I am not moaning or complaining about.  As it stands today I have an app on my phone named ProControl+ which serves me well and shows the 6 cameras looking down on my house.  No problem here.  Now, the problems are with the Alarm System...Remember, when I said the house needed lots of work doing? It needed 12 new windows and doors in total and at the time I literally couldn't afford to have them all replaced at the time.  My plan was that I would replace them as I was going along.  So, all good up to now...It comes to 6 months ago and I had 3 windows replaced.  On those windows were the large, White shock sensors fitted by the company above.  So, me being me, I literally unscrewed them from each window and when the new windows were fitted I screwed them back on.  However, the alarm panel had sensed that I had removed the sensors and wouldn't set.  So, I had no option but to call the company to ask how I could get round this.  Their words were 'It's not something you can do.  You need the WifI sensors recalibrating with the panel because you've moved the distance of them'.  I told them I hadn't altered the distance etc.  Simply, unscrewed the sensors and screwed them back on to the new windows in the same position.  Either way, they wouldn't help me and so we had no choice but to pay them to come out and 'recalibrate' the shockers.  The whole thing took 10 minutes and it was expensive.  So, we move on and as I speak I am now changing more windows that have these new shocks on.  Again, yesterday, I removed 1 shock.  Screwed it back on to the new window but again last night the system throws up an error.  It says I can set system with existing faults (or something similar) which I did but this morning it appears it hadn't set.  So, again I contacted the alarm installers this morning and lo and behold he is on holiday for 3 weeks now.  When he gets back he will 'try to fit me in', so I guess you know what that means!  The problem is made worse that the company (which is a guy and his son) is very far away.  I know I was stupid to employ such a company so far away but I never envisaged needing (costly) assistance every time I changed a window or door.  So, here's my problem and my thoughts, which I hope you will agree with...

I now have an alarm system that I have no choice but to call out the original installers every time I change a contact.  The cost for them to travel to me is silly and I don't think it's fair.  There is no way in the world I would have ever agreed to an arrangement where I had to pay someone to change a contact every time I changed a window.  I'm not asking for them to do anything for free but it's ridiculous that they can't get out to me for so long (my fault for appointing a company so far away) and when they do I have to pay for a job I can easilly do myself.

So, what do I want to do? I want to know how to simply 'recalibrate' these shock sensors with my panel.  I know there's a few videos on youtube regarding adding new sensors (an learning etc) but I don't want to add new sensors.  I just want to recalibrate the existing sensors every time I change a window.  Any help guys?

Not sure if it has anything to do with it but last year I used to pay a fee (so that when the alarm went off it pinged on my Iphone) but that doesn't happen anymore either.

I am 99% sure my system is a pyronix (possibly enforcer) and I DO have the engineer code and obviously my own log in.

Thanks in advance guys

[sixwheeledbeast]

The installation company and their procedures all sound perfectly reasonable.

Vibration devices need to be calibrated if any changes are made to the mountings or frame.

If you are paying a considerable amount more because of the companies distance away (unusual they would only normally charge for on site time); find a closer company but they will have similar procedures.

I don't know Pryonix kit too well but most manufacturers with an app require an registered installer account and annual maintenance agreement to keep it active.

 

[james.wilson]

agree with above. But i also agree its not very good that you cant get service because of holidays.

Also note a company should control engineer access for theirs and your protection.

I assume it isnt on a service/support contract

[MrHappy]

4 hours ago, Frank Falcon said:

So, again I contacted the alarm installers this morning and lo and behold he is on holiday for 3 weeks now.  When he gets back he will 'try to fit me in', so I guess you know what that means!  The problem is made worse that the company (which is a guy and his son) is very far away. 

 

Yes, small companies can choose who they work for, oddly the people who provide the least income often provide the most hassle.

 

Fixing it for free involves reading the instructions ?

[sixwheeledbeast]

Yes, you could say they should have someone available much sooner but we don't know the full story.

If this is non-contract and they have contract work booked that would obviously get priority.

It's also self-inflicted you were told it was going to cause an issue and did it again, so I can understand it being considered less priority if busy.

[Imnotshankled]

8 hours ago, MrHappy said:

oddly the people who provide the least income often provide the most hassle

Are you referring to me  today i replaced 2 alarm systems for a total profit of £15

Edited November 2, 2022 by Imnotshankled

[MrHappy]

7 hours ago, Imnotshankled said:

Are you referring to me

 

 

no

 

7 hours ago, Imnotshankled said:

today i replaced 2 alarm systems for a total profit of £15

 

 

Wednesday, turned over less £ than wages.

[al-yeti]

22 hours ago, Frank Falcon said:

Hi all

 

Bit of a long story this so please bear with me and all will become clear.  So, last year we moved into a new house that needed a lot of work doing.  In that work I needed new security cams and a new burglar alarm.  I wanted the job doing right by an established company with good reviews, so I put an add on rated people.  Out of all the companies available I chose a company to carry out the works for me.  I paid over £4000 to which I am not moaning or complaining about.  As it stands today I have an app on my phone named ProControl+ which serves me well and shows the 6 cameras looking down on my house.  No problem here.  Now, the problems are with the Alarm System...Remember, when I said the house needed lots of work doing? It needed 12 new windows and doors in total and at the time I literally couldn't afford to have them all replaced at the time.  My plan was that I would replace them as I was going along.  So, all good up to now...It comes to 6 months ago and I had 3 windows replaced.  On those windows were the large, White shock sensors fitted by the company above.  So, me being me, I literally unscrewed them from each window and when the new windows were fitted I screwed them back on.  However, the alarm panel had sensed that I had removed the sensors and wouldn't set.  So, I had no option but to call the company to ask how I could get round this.  Their words were 'It's not something you can do.  You need the WifI sensors recalibrating with the panel because you've moved the distance of them'.  I told them I hadn't altered the distance etc.  Simply, unscrewed the sensors and screwed them back on to the new windows in the same position.  Either way, they wouldn't help me and so we had no choice but to pay them to come out and 'recalibrate' the shockers.  The whole thing took 10 minutes and it was expensive.  So, we move on and as I speak I am now changing more windows that have these new shocks on.  Again, yesterday, I removed 1 shock.  Screwed it back on to the new window but again last night the system throws up an error.  It says I can set system with existing faults (or something similar) which I did but this morning it appears it hadn't set.  So, again I contacted the alarm installers this morning and lo and behold he is on holiday for 3 weeks now.  When he gets back he will 'try to fit me in', so I guess you know what that means!  The problem is made worse that the company (which is a guy and his son) is very far away.  I know I was stupid to employ such a company so far away but I never envisaged needing (costly) assistance every time I changed a window or door.  So, here's my problem and my thoughts, which I hope you will agree with...

I now have an alarm system that I have no choice but to call out the original installers every time I change a contact.  The cost for them to travel to me is silly and I don't think it's fair.  There is no way in the world I would have ever agreed to an arrangement where I had to pay someone to change a contact every time I changed a window.  I'm not asking for them to do anything for free but it's ridiculous that they can't get out to me for so long (my fault for appointing a company so far away) and when they do I have to pay for a job I can easilly do myself.

So, what do I want to do? I want to know how to simply 'recalibrate' these shock sensors with my panel.  I know there's a few videos on youtube regarding adding new sensors (an learning etc) but I don't want to add new sensors.  I just want to recalibrate the existing sensors every time I change a window.  Any help guys?

Not sure if it has anything to do with it but last year I used to pay a fee (so that when the alarm went off it pinged on my Iphone) but that doesn't happen anymore either.

I am 99% sure my system is a pyronix (possibly enforcer) and I DO have the engineer code and obviously my own log in.

Thanks in advance guys

Not sure I agree with anything much

 

 

I would say more like nothing needs calibration and it throws a tamper error error , I don't actually get it 

 

If you mounted then the same way up and nothing has really changed the panel must be giving you a tamper error ?????

 

I assume if you didn't remove the sensor and only tried to change the battery yourself then it also throws a tamper error

 

If you were under a contract and having a service contract etc then this seems all fair

 

For that kind of money don't you have full app control 

 

And doesn't the installer have app control ? Where he even as a one man band can disable the problematic sensor for you 

 

Depending on what your paying each time you need to change installer aswell , someone who is more flexible and available

 

Ask system to be left as user reset it's not under a contract anyway so why wouldn't they? 

 

[al-yeti]

22 hours ago, Frank Falcon said:

Hi all

 

Bit of a long story this so please bear with me and all will become clear.  So, last year we moved into a new house that needed a lot of work doing.  In that work I needed new security cams and a new burglar alarm.  I wanted the job doing right by an established company with good reviews, so I put an add on rated people.  Out of all the companies available I chose a company to carry out the works for me.  I paid over £4000 to which I am not moaning or complaining about.  As it stands today I have an app on my phone named ProControl+ which serves me well and shows the 6 cameras looking down on my house.  No problem here.  Now, the problems are with the Alarm System...Remember, when I said the house needed lots of work doing? It needed 12 new windows and doors in total and at the time I literally couldn't afford to have them all replaced at the time.  My plan was that I would replace them as I was going along.  So, all good up to now...It comes to 6 months ago and I had 3 windows replaced.  On those windows were the large, White shock sensors fitted by the company above.  So, me being me, I literally unscrewed them from each window and when the new windows were fitted I screwed them back on.  However, the alarm panel had sensed that I had removed the sensors and wouldn't set.  So, I had no option but to call the company to ask how I could get round this.  Their words were 'It's not something you can do.  You need the WifI sensors recalibrating with the panel because you've moved the distance of them'.  I told them I hadn't altered the distance etc.  Simply, unscrewed the sensors and screwed them back on to the new windows in the same position.  Either way, they wouldn't help me and so we had no choice but to pay them to come out and 'recalibrate' the shockers.  The whole thing took 10 minutes and it was expensive.  So, we move on and as I speak I am now changing more windows that have these new shocks on.  Again, yesterday, I removed 1 shock.  Screwed it back on to the new window but again last night the system throws up an error.  It says I can set system with existing faults (or something similar) which I did but this morning it appears it hadn't set.  So, again I contacted the alarm installers this morning and lo and behold he is on holiday for 3 weeks now.  When he gets back he will 'try to fit me in', so I guess you know what that means!  The problem is made worse that the company (which is a guy and his son) is very far away.  I know I was stupid to employ such a company so far away but I never envisaged needing (costly) assistance every time I changed a window or door.  So, here's my problem and my thoughts, which I hope you will agree with...

I now have an alarm system that I have no choice but to call out the original installers every time I change a contact.  The cost for them to travel to me is silly and I don't think it's fair.  There is no way in the world I would have ever agreed to an arrangement where I had to pay someone to change a contact every time I changed a window.  I'm not asking for them to do anything for free but it's ridiculous that they can't get out to me for so long (my fault for appointing a company so far away) and when they do I have to pay for a job I can easilly do myself.

So, what do I want to do? I want to know how to simply 'recalibrate' these shock sensors with my panel.  I know there's a few videos on youtube regarding adding new sensors (an learning etc) but I don't want to add new sensors.  I just want to recalibrate the existing sensors every time I change a window.  Any help guys?

Not sure if it has anything to do with it but last year I used to pay a fee (so that when the alarm went off it pinged on my Iphone) but that doesn't happen anymore either.

I am 99% sure my system is a pyronix (possibly enforcer) and I DO have the engineer code and obviously my own log in.

Thanks in advance guys

Just realised you say you have engineer code, makes sense why your low priority because you will dabble but have to pay anyone to come to you 

 

Then as above read instructions and reset it , btw don't default it just reset the panel lol 

Edited November 3, 2022 by al-yeti

[MrHappy]

8 hours ago, al-yeti said:

For that kind of money don't you have full app control 

 

If set up for UDL... you can program stuff off

 

9 hours ago, al-yeti said:

I would say more like nothing needs calibration and it throws a tamper error error , I don't actually get it 

 

olde worlde inertia type