Texecom Alarm

[JtotheD]

Hi,

 

I’m new here and looking for support with a Texecom Alarm. I had it installed around 18 months ago but recently had to move the main keypad due to some decorating. The company who installed the alarm are not being helpful at all which is a little disappointing. I have move the keypad and re-wired it but having some issues. Not sure if its an option here but happy to pay for remote support if there are forum members who offer this.

 

A little more info, I have a premier elite alarm with a wired and wireless keypad. I also have a Com-IP and Smart-Com for app usage and access through a home automation system. The alarm is working in terms of the app as I can see zones, however the keypad only shows me the version details and I cannot seem to get through that detail. The wireless keypad is connected and working however when I try to set the alarm I get “Radio not ready Wait b/f Arming”. I have the engineer code to be able to get access but this main keypad I think is the issue.

 

Hopefully someone can help.

Thanks.

[JtotheD]

Quick update, I have put the wireless Kaypad back on its wall mount and it works. Alarm can be armed and disarmed. Only issue now is getting the main keypad working.

[al-yeti]

55 minutes ago, JtotheD said:

Quick update, I have put the wireless Kaypad back on its wall mount and it works. Alarm can be armed and disarmed. Only issue now is getting the main keypad working.

How much does the installation company want for the work?

 

Will be interesting if your comip and smart com fails , not easy to fix 

[sixwheeledbeast]

No data to the keypad.

Not sure why a company would support a system that you have retained the engineers code.

[MrHappy]

1 hour ago, JtotheD said:

I’m new here and looking for support with a Texecom Alarm. I had it installed around 18 months ago but recently had to move the main keypad due to some decorating. The company who installed the alarm are not being helpful at all which is a little disappointing

 

Alarm companies employ people to work on alarms, if your expecting someone from the company to talk you though & hold your hand while you modify their work you may surprised to find out "cheerio & good luck" might be the reply

 

However I'd delete the radio keypad & relearn it, beware battery life & range are not amazing....

[JtotheD]

58 minutes ago, al-yeti said:

How much does the installation company want for the work?

 

Will be interesting if your comip and smart com fails , not easy to fix 

They wouldn’t even come out and do it which confuses me. No idea why. I have got everything back up and running which is good. Shame these alarm companies are so quick to dismiss customers once the installation fees have been made.

 

Comip and Smart com are working

49 minutes ago, sixwheeledbeast said:

No data to the keypad.

Not sure why a company would support a system that you have retained the engineers code.

 

Yeh I got the issue fixed. They provided it to me so that would be a question to them.

[JtotheD]

44 minutes ago, MrHappy said:

 

Alarm companies employ people to work on alarms, if your expecting someone from the company to talk you though & hold your hand while you modify their work you may surprised to find out "cheerio & good luck" might be the reply

 

However I'd delete the radio keypad & relearn it, beware battery life & range are not amazing....

I was happy to pay for their service. It was me needing to move a keypad so not a fault and therefore more than prepared to pay for them to come out and do the work. Unfortunately they seem to have no interest in doing that.

 

I have got the keypad wired and working. The wireless keypad I have seems to be working fine too. 

 

My ask was to see if there were companies on here who offer remote support. I was concerned as I thought a new installer would want to go and re configure the system which I didn’t really want to pay for. The system works, was just the fact I wanted a keypad moved. 

[sixwheeledbeast]

10 minutes ago, JtotheD said:

Shame these alarm companies are so quick to dismiss customers once the installation fees have been made.

 They provided it to me so that would be a question to them.

 

That's the exact opposite of what I would expect from any installer.

Unfair to make that comment so broad considering it's only one company they may just be sparks with alarms on the side for all we know.

Any incoming installer SHOULD reprogram the system, otherwise they take the risk the outgoing installer programmed the system incorrectly.

You will need an installer at some point it's not going to service itself and when it breaks with no contract your going to have fun finding someone short notice.

Edited February 18, 2023 by sixwheeledbeast
typo

[JtotheD]

6 minutes ago, sixwheeledbeast said:

 

That's the exact opposite of what I would expect from any installer.

Unfair to make that comment so broad considering it's only one company they may just be sparks with alarms on the side for all we know.

Any incoming installer SHOULD reprogram the system, otherwise they take the risk the outgoing installer programmed the system incorrectly.

You will need an installer at some point it's not going to service itself and when it breaks with no contract you’re going to have fun finding someone short notice.

Yes, you’re right, it probably is unfair for a blanket statement as I am sure it’s not all installers. Unfortunately it leaves a bad taste when you take time to select an installer and then get treated like this. I certainly will be on the lookout for a new company who can service the existing alarm.

[PeterJames]

4 hours ago, JtotheD said:

Yes, you’re right, it probably is unfair for a blanket statement as I am sure it’s not all installers. Unfortunately it leaves a bad taste when you take time to select an installer and then get treated like this. I certainly will be on the lookout for a new company who can service the existing alarm.

How did you select your installer? Most installers I know would not sell a system without a contract, why put your name to something that makes a lot of noise, if you are not going to make sure it doesnt become a nuisance.