Kp160 and Kp250 disarming issues

[naeem7861]

Hi I got a powermaster 30 with wireless keypad kp160 and kp250 when I arm the panel it's ok but when the alarm rings the disarm option does not accept the user codes or proxy tags it only allows me to disarm the panel using the phone app any ideas please 

 

Kind regards 

Naeem 

[sixwheeledbeast]

Assuming if you wait 90 seconds or so and then the keypad will allow disarming... then you have some DD243/BS8243 setting enabled to lockout the keypad on entry.

[naeem7861]

Ok thanks will look at that 

 

Kind regards 

Naeem

[naeem7861]

Hi I still can't get it to work when alarm is activated the main keypad doesn't allow to use tag or number s

[al-yeti]

1 hour ago, naeem7861 said:

Hi I still can't get it to work when alarm is activated the main keypad doesn't allow to use tag or number s

Check tag / user options 

 

Assuming you can unset normally? 

Edited July 23 by al-yeti

[naeem7861]

Hi user permit is of on the main panel is that the problem 

[al-yeti]

3 minutes ago, naeem7861 said:

Hi user permit is of on the main panel is that the problem 

Don't know, I don't really know the panel

 

But usually if it doesn't let you unset with code it's because you have to use the proximity tag 

 

If prox tag isn't letting you then I assuming an option is the problem with the proximity tags 

[naeem7861]

Hi I got it sorted the user permit was disabled it's fine now I also just added a kp-250 keypad I enrolled it but it keeps saying updating any idears

[naeem7861]

Hi does anyone know how to hard reset a kp-250 keypad to factory reset please let me know thanks 

[james.wilson]

Is that even an option. I don't know visonic but the kit I do know you can't default peripherals as they don't hold any config.