james.wilson Posted yesterday at 01:47 Share Posted yesterday at 01:47 Agreed but those ones shouldn't be in circulation anymore iirc they were the 1st gen? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted yesterday at 06:58 Share Posted yesterday at 06:58 5 hours ago, james.wilson said: Agreed but those ones shouldn't be in circulation anymore iirc they were the 1st gen? They never knew which tho, depends where op bought this from ... Quote Link to comment Share on other sites More sharing options...
Oisín Posted 22 hours ago Author Share Posted 22 hours ago 8 hours ago, al-yeti said: Some of the keypads had touch sensitivity problems , these are all usually exchanged via the supplier , hkc can't tell you which ones are at fault , and over time the problem gets worse where they keypad starts pressing its own buttons as such If you bought without warranties unlikely you can exchange and will just have to hope it's just the Illumination bit 7 hours ago, james.wilson said: Agreed but those ones shouldn't be in circulation anymore iirc they were the 1st gen? I haven't had any issues with buttons being activated yet. But I might contact my wholesaler to see if a replacement keypad can be provided, if this is going to cause other issues down the line. I bought the panel and keypad from an authorised distributor about three months ago. If I remember correctly the manufacture date stamped on the PCB is around the beginning of 2024. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted 22 hours ago Share Posted 22 hours ago 4 minutes ago, Oisín said: I haven't had any issues with buttons being activated yet. But I might contact my wholesaler to see if a replacement keypad can be provided, if this is going to cause other issues down the line. I bought the panel and keypad from an authorised distributor about three months ago. If I remember correctly the manufacture date stamped on the PCB is around the beginning of 2024. I would swap it, they will get exchange aswell Just now, al-yeti said: I would swap it, they will get exchange aswell Otherwise go see 1 Quote Link to comment Share on other sites More sharing options...
MrHappy Posted 22 hours ago Share Posted 22 hours ago 1 minute ago, al-yeti said: I would swap it, they will get exchange aswell Otherwise go see Exorcizo te, creatura salis, per Deum vivum, per Deum verum, per Deum sanctum, per Deum 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Oisín Posted 22 hours ago Author Share Posted 22 hours ago 9 minutes ago, al-yeti said: I would swap it, they will get exchange aswell Otherwise go see In terms of changing the keypad, do I just remove the old one and connect the new one? Or do I have to remove the RKP in the engineer menu before disconnecting it? Quote Link to comment Share on other sites More sharing options...
al-yeti Posted 22 hours ago Share Posted 22 hours ago 4 minutes ago, Oisín said: In terms of changing the keypad, do I just remove the old one and connect the new one? Or do I have to remove the RKP in the engineer menu before disconnecting it? You enter eng , remove the keypad , wire up new one and then add new one , system should see no keypad I assume you have no app system so can't do it from virtual keypad Or just add new one as keypad 2 and delete keypad 1 , don't really make much difference for you Or you know who to go see right ? Quote Link to comment Share on other sites More sharing options...
Oisín Posted 22 hours ago Author Share Posted 22 hours ago 4 minutes ago, al-yeti said: You enter eng , remove the keypad , wire up new one and then add new one , system should see no keypad I assume you have no app system so can't do it from virtual keypad Or just add new one as keypad 2 and delete keypad 1 , don't really make much difference for you Or you know who to go see right ? Ok that makes sense. I have the app so I have the virtual keypad too. I know who to see if all else fails. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted 14 hours ago Share Posted 14 hours ago 7 hours ago, Oisín said: Ok that makes sense. I have the app so I have the virtual keypad too. I know who to see if all else fails. Are you in Ireland? Just wondering how you got app setup, had an installer at some point ? Quote Link to comment Share on other sites More sharing options...
Oisín Posted 14 hours ago Author Share Posted 14 hours ago 16 minutes ago, al-yeti said: Are you in Ireland? Just wondering how you got app setup, had an installer at some point ? Yes I am in Ireland. For the UK I think an installer needs to set it up. Quote Link to comment Share on other sites More sharing options...
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