HKC Touch Keypad Keeps Illuminating

[james.wilson]

Agreed but those ones shouldn't be in circulation anymore iirc they were the 1st gen? 

[al-yeti]

  On 04/11/2024 at 01:47, james.wilson said:

Agreed but those ones shouldn't be in circulation anymore iirc they were the 1st gen? 

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They never knew which tho, depends where op bought this from ...

[Oisín]

  On 04/11/2024 at 00:38, al-yeti said:

Some of the keypads had touch sensitivity problems , these are all usually exchanged via the supplier , hkc can't tell you which ones are at fault , and over time the problem gets worse where they keypad starts pressing its own buttons as such

 

If you bought without warranties unlikely you can exchange and will just have to hope it's just the Illumination bit

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  On 04/11/2024 at 01:47, james.wilson said:

Agreed but those ones shouldn't be in circulation anymore iirc they were the 1st gen? 

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I haven't had any issues with buttons being activated yet.  But I might contact my wholesaler to see if a replacement keypad can be provided, if this is going to cause other issues down the line.

 

I bought the panel and keypad from an authorised distributor about three months ago.  If I remember correctly the manufacture date stamped on the PCB is around the beginning of 2024.

[al-yeti]

  On 04/11/2024 at 09:20, Oisín said:

 

I haven't had any issues with buttons being activated yet.  But I might contact my wholesaler to see if a replacement keypad can be provided, if this is going to cause other issues down the line.

 

I bought the panel and keypad from an authorised distributor about three months ago.  If I remember correctly the manufacture date stamped on the PCB is around the beginning of 2024.

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I would swap it, they will get exchange aswell

  On 04/11/2024 at 09:25, al-yeti said:

I would swap it, they will get exchange aswell

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Otherwise go see 

 

 

[MrHappy]

  On 04/11/2024 at 09:25, al-yeti said:

I would swap it, they will get exchange aswell

Otherwise go see 

 

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Exorcizo te, creatura salis, per Deum vivum, per Deum verum, per Deum sanctum, per Deum

[Oisín]

  On 04/11/2024 at 09:25, al-yeti said:

I would swap it, they will get exchange aswell

Otherwise go see 

 

 

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In terms of changing the keypad, do I just remove the old one and connect the new one?  Or do I have to remove the RKP in the engineer menu before disconnecting it?

[al-yeti]

  On 04/11/2024 at 09:36, Oisín said:

In terms of changing the keypad, do I just remove the old one and connect the new one?  Or do I have to remove the RKP in the engineer menu before disconnecting it?

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You enter eng , remove the keypad , wire up new one and then add new one , system should see no keypad 

 

I assume you have no app system so can't do it from virtual keypad 

Or just add new one as keypad 2 and delete keypad 1 , don't really make much difference for you

 

Or you know who to go see right ?

[Oisín]

  On 04/11/2024 at 09:41, al-yeti said:

You enter eng , remove the keypad , wire up new one and then add new one , system should see no keypad 

 

I assume you have no app system so can't do it from virtual keypad 

Or just add new one as keypad 2 and delete keypad 1 , don't really make much difference for you

 

Or you know who to go see right ?

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Ok that makes sense.  I have the app so I have the virtual keypad too.

 

I know who to see if all else fails.

[al-yeti]

  On 04/11/2024 at 09:48, Oisín said:

Ok that makes sense.  I have the app so I have the virtual keypad too.

 

I know who to see if all else fails.

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Are you in Ireland? Just wondering how you got app setup, had an installer at some point ?

[Oisín]

  On 04/11/2024 at 17:47, al-yeti said:

Are you in Ireland? Just wondering how you got app setup, had an installer at some point ?

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Yes I am in Ireland.  For the UK I think an installer needs to set it up.