Eaton i-on40H Panel - Language Incompatibility Message

[NeukSales]

Hi Everyone, I've just joined the group (see my Introduction for background!) and I see that this Lounge forum has a load of support questions, so here's mine!  We have a bricked I-ON40H+ after a software upgrade to V7.07.01.  Strictly-speaking, not 'bricked' in the sense that it's a lost cause, but this damned message means I can't commission it to the client, so it's 'bricked' IMO . I know the language update has to happen before a firmware upgrade, but what we think has happened here is that the engineer thought he had executed a language upgrade (all of this from a keypad) but I don't think that happened.  Firmware upgrade was successful but we're left with this feckin language error message.  I've did several full power cycles, danced a jig and everything else, but to no avail.  My question is, is this worth saving or do we ditch it, learn a few lessons and move on; we've already spent significant amounts of time flaffing about and with no results?  Thanks.  Jamie

Edited 15 hours ago by NeukSales

[al-yeti]

1 hour ago, NeukSales said:

Hi Everyone, I've just joined the group (see my Introduction for background!) and I see that this Lounge forum has a load of support questions, so here's mine!  We have a bricked I-ON40H+ after a software upgrade to V7.07.01.  Strictly-speaking, not 'bricked' in the sense that it's a lost cause, but this damned message means I can't commission it to the client, so it's 'bricked' IMO . I know the language update has to happen before a firmware upgrade, but what we think has happened here is that the engineer thought he had executed a language upgrade (all of this from a keypad) but I don't think that happened.  Firmware upgrade was successful but we're left with this feckin language error message.  I've did several full power cycles, danced a jig and everything else, but to no avail.  My question is, is this worth saving or do we ditch it, learn a few lessons and move on; we've already spent significant amounts of time flaffing about and with no results?  Thanks.  Jamie

What did technical support say ?

[NeukSales]

Support advised on a power cycle.  Thanks for your response.

[james.wilson]

Don't know the panel but I'd attempt to save it. 

[MrHappy]

I'd rip it out & stamp on it to ensure its dead....

 

If you need to replace with same thing its probably cheaper  as a kit /