NeukSales Posted Friday at 15:09 Posted Friday at 15:09 (edited) Hi Everyone, I've just joined the group (see my Introduction for background!) and I see that this Lounge forum has a load of support questions, so here's mine! We have a bricked I-ON40H+ after a software upgrade to V7.07.01. Strictly-speaking, not 'bricked' in the sense that it's a lost cause, but this damned message means I can't commission it to the client, so it's 'bricked' IMO . I know the language update has to happen before a firmware upgrade, but what we think has happened here is that the engineer thought he had executed a language upgrade (all of this from a keypad) but I don't think that happened. Firmware upgrade was successful but we're left with this feckin language error message. I've did several full power cycles, danced a jig and everything else, but to no avail. My question is, is this worth saving or do we ditch it, learn a few lessons and move on; we've already spent significant amounts of time flaffing about and with no results? Thanks. Jamie Edited Friday at 15:10 by NeukSales Quote
al-yeti Posted Friday at 16:32 Posted Friday at 16:32 1 hour ago, NeukSales said: Hi Everyone, I've just joined the group (see my Introduction for background!) and I see that this Lounge forum has a load of support questions, so here's mine! We have a bricked I-ON40H+ after a software upgrade to V7.07.01. Strictly-speaking, not 'bricked' in the sense that it's a lost cause, but this damned message means I can't commission it to the client, so it's 'bricked' IMO . I know the language update has to happen before a firmware upgrade, but what we think has happened here is that the engineer thought he had executed a language upgrade (all of this from a keypad) but I don't think that happened. Firmware upgrade was successful but we're left with this feckin language error message. I've did several full power cycles, danced a jig and everything else, but to no avail. My question is, is this worth saving or do we ditch it, learn a few lessons and move on; we've already spent significant amounts of time flaffing about and with no results? Thanks. Jamie What did technical support say ? Quote
NeukSales Posted Friday at 18:39 Author Posted Friday at 18:39 Support advised on a power cycle. Thanks for your response. Quote
james.wilson Posted Friday at 20:34 Posted Friday at 20:34 Don't know the panel but I'd attempt to save it. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount.
MrHappy Posted Friday at 20:46 Posted Friday at 20:46 I'd rip it out & stamp on it to ensure its dead.... If you need to replace with same thing its probably cheaper as a kit / Quote Mr Veritas God
al-yeti Posted yesterday at 08:49 Posted yesterday at 08:49 14 hours ago, NeukSales said: Support advised on a power cycle. Thanks for your response. Nothing else? If you registered with them they will repair it if you send it to them ,they can probably write to it Although they might not do much ..... Quote
NeukSales Posted yesterday at 09:06 Author Posted yesterday at 09:06 Thanks for that. This panel was already in situ with a client where we were carrying out a load of other work and I recommended the addition of several zones on the site. One of our guys was very familiar with this panel (duh!), so we did the biz; two radio PIRs, test, commission and it all worked like a dream - seriously, that is a top notch panel. Quite rightly, the decision was made to bring it up to the latest S/W (we do this on everything else, including NVR's, cameras, IoT, etc) to 7.07.01. We are where we are, and the client thinks the panel is around 6 yrs old but can't be sure. I've left it totally power-disconnected over the weekend, but I don't think that will change anything come Monday. Quote
al-yeti Posted yesterday at 09:32 Posted yesterday at 09:32 24 minutes ago, NeukSales said: Thanks for that. This panel was already in situ with a client where we were carrying out a load of other work and I recommended the addition of several zones on the site. One of our guys was very familiar with this panel (duh!), so we did the biz; two radio PIRs, test, commission and it all worked like a dream - seriously, that is a top notch panel. Quite rightly, the decision was made to bring it up to the latest S/W (we do this on everything else, including NVR's, cameras, IoT, etc) to 7.07.01. We are where we are, and the client thinks the panel is around 6 yrs old but can't be sure. I've left it totally power-disconnected over the weekend, but I don't think that will change anything come Monday. Yeah but this is all side issue and your talking about a small install Take the board out put one of your spare ones in and reprogrammed it End of story with customer Go get an rma from support send board in for repair or swap , they may even have spare board they will swap with you But I guess I am basing my support experience with hkc who are very helpful for installers Quote
PeterJames Posted yesterday at 13:22 Posted yesterday at 13:22 18 hours ago, NeukSales said: Support advised on a power cycle. Thanks for your response. Id try a power cycle Quote
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