Scantronic i-on40H Hybrid Control Panel - resetting the engineer/installer code for new company to service

[MrHappy]

If the incoming co. cant access the controls without the end user, outgoing co. or internet holding there hands-

 

[PeterJames]

4 hours ago, james.wilson said:

You are Al

If new Co did as they should no problem. But if new Co isn't approved and or not insured the sites insurance will look to the firm that is. 

Modern times of litigation you need to protect yourself or you will find you may have breached your own insurance terms. 

 

So long as you get a written cancellation the contract with the customer has ended along with any obligations you may have. If the customer decides to use a non accredited /uninsured installer it would most likely cancel their insurance anyway. Most insurers will only accept a system under an accredited company maintenance contract. If the insurance co hasnt stated this then the insurance is not reliant on the intruder system in the first place. 

I cant speak for SSAIB but one of the first things my NSI auditor checks is that I have my £10mil Efficacy insurance, therefore in the unlikely event that the customer goes with an accredited installer that turns out not to be insured, then the company owner will be in trouble not the incumbent.

IMO by locking the panel you open yourself up-to being sued if there is a fail to operate. If the panel is still locked this proves that nobody else has tampered with the programming since you installed it, Much harder to dispute, but thats why we have insurance.

 

[PeterJames]

1 hour ago, MrHappy said:

If the incoming co. cant access the controls without the end user, outgoing co. or internet holding there hands-

 

to me!

[al-yeti]

1 hour ago, PeterJames said:

So long as you get a written cancellation the contract with the customer has ended along with any obligations you may have. If the customer decides to use a non accredited /uninsured installer it would most likely cancel their insurance anyway. Most insurers will only accept a system under an accredited company maintenance contract. If the insurance co hasnt stated this then the insurance is not reliant on the intruder system in the first place. 

I cant speak for SSAIB but one of the first things my NSI auditor checks is that I have my £10mil Efficacy insurance, therefore in the unlikely event that the customer goes with an accredited installer that turns out not to be insured, then the company owner will be in trouble not the incumbent.

IMO by locking the panel you open yourself up-to being sued if there is a fail to operate. If the panel is still locked this proves that nobody else has tampered with the programming since you installed it, Much harder to dispute, but thats why we have insurance.

 

If you don't unlock it and hand over to next company doesn't prove who locked it right ? You may forget it was locked 

[PeterJames]

54 minutes ago, al-yeti said:

If you don't unlock it and hand over to next company doesn't prove who locked it right ? You may forget it was locked 

If you never lock it then lose it to another company its that much harder for them to prove it was never programmed correctly in the first place.  Which was my point. 

[al-yeti]

6 hours ago, PeterJames said:

If you never lock it then lose it to another company its that much harder for them to prove it was never programmed correctly in the first place.  Which was my point. 

I still trying to work this comment in my brain .... ( It's me not you lol )

[PeterJames]

3 hours ago, al-yeti said:

I still trying to work this comment in my brain .... ( It's me not you lol )

If someone else is able to change the programming then they cant prove they didnt. If its locked then they can prove they didnt.