Guest RICHL Posted May 25, 2005 Posted May 25, 2005 One thing I won't do though is explain how to connect the hooky stuff up, because if I do I am both condoning the practice and encouraging it. 54763[/snapback] good policy, and I believe, the right one One point tho, if //.National Installer.// waive their right to go and collect their stuff from site - as you say they often do in the case of domestics - who owns it then?
Guest Posted May 25, 2005 Posted May 25, 2005 we have same sort of issue here with leased systems that companies don't come and pick up. ie. customer moves to other premises and company leaves equipment there. next one moves in. there is already installed alarm system and they just want it to be made functional. problem is that it isn't branded for company that owes it. so practically we just reset it and leave it how it is (as long as it is installed properly and doesn't need re installing of some devices). but if customer want's a new system and offers the old one we leave it to customer packed in a box. as long as we haven't sold it ourselves there is no way we would take it out of the building. to be honest i do not have a slightest idea what to do for ungathered leased stuff. you can't store them forever. but when can you at least bin them???
Guest Posted May 25, 2005 Posted May 25, 2005 If national equipment was in the premessis we replace it with our own gear and return the panel to the aforementioned national - its just the way things have been done since Ive known it.
Guest Posted May 25, 2005 Posted May 25, 2005 If national equipment was in the premessis we replace it with our own gear and return the panel to the aforementioned national - its just the way things have been done since Ive known it. 54798[/snapback] we have three nationals here and everyone uses DSC as default gear (except securitas that has started to use ATS lately. plus lots of locals that lease systems. it is impossible to say (except if you know that companys way of installationand colours they use for power, zones, etc..) whos equipment it is. if the owner doesn't care to pick it p it is their problem i would say, but no way we would involve in trading them further. we can put them in to the box or just reprogram it but thats it. thou it might be wise from this moment on just to remove the gear. but what then? bin it?
Guest Posted May 25, 2005 Posted May 25, 2005 I was mearly putting my point accross - everyones situation will be different, along with their policies too
jb-eye Posted May 25, 2005 Posted May 25, 2005 good policy, and I believe, the right one One point tho, if //.National Installer.// waive their right to go and collect their stuff from site - as you say they often do in the case of domestics - who owns it then? 54767[/snapback] Had one of these on Monday domestic customer had alarm installed in Feb this year with a three year contract rang to say wants to cancel contract as he is moving on Tuesday. We calculated a balance owed £200+ he said new people were taking on contract. New customer rang on Tuesday for instructions on how to change code but doesn Customers!
Guest Posted May 25, 2005 Posted May 25, 2005 Had one of these on Monday domestic customer had alarm installed in Feb this year with a three year contract rang to say wants to cancel contract as he is moving on Tuesday. We calculated a balance owed £200+ he said new people were taking on contract. New customer rang on Tuesday for instructions on how to change code but doesn
Guest RICHL Posted May 25, 2005 Posted May 25, 2005 Jef - maybe in future you should lock any panels on the date the contract ends.
Guest deltaZX Posted May 26, 2005 Posted May 26, 2005 As far as I am aware, they were only to be sold "as fitted" they were never available for sale to third parties.So since you have them new and uninstalled they are not Kosher I'll assume they were some stock that the dealer you got them off "forgot" to return to stores. as for proving the point, did he give you a reciept for them? If not can I have the dealers name please? and i'll check with the office. If they are ligitimate i'll happily appologise but I fail to see how this can be. pretty ironic really, hooky alarm parts Please don't think I'm having a go at your good self, it is the dealer who sold you them I have issues with. as for Being an installer, heaven no, i'm service, terminal driver only Regards Bellman 54566[/snapback] STANDBY....weighing up options ere gov.... is there more secure ground we can use for exchange of info? ie, email address? I don't want any info i decide to pass onto you being posted on a public forum!
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