koochck Posted December 19, 2007 Posted December 19, 2007 Hi I found this area whilst trying to find the installer manual for a FAI Safe Guard, it was purchased in Perth Western Australia. FAI no longer exist in Australia so trying to find someone who can help with the technical information is quite difficult, it took almost 6 weeks to organise a person to just remove it from one premises to another so I believe the installer manual should be made availalbe if the are no longer technicans who can help or support the product. I need to fix an issue and will also be moving again soon, so have no idea who I can get to come and un-install the unit. It would be helpful to have the engineers copy so it can be taken down without breaking the unit. Koochck
Tel Posted December 19, 2007 Posted December 19, 2007 it took almost 6 weeks to organise a person to just remove it from one premises to another so I believe the installer manual should be made availalbe if the are no longer technicans who can help or support the product. no service contract normally = no one there to help when you need it moving systems between building normally = one or both building will spend time with no alarm system
barooga Posted December 19, 2007 Posted December 19, 2007 HiI found this area whilst trying to find the installer manual for a FAI Safe Guard, it was purchased in Perth Western Australia. FAI no longer exist in Australia so trying to find someone who can help with the technical information is quite difficult, it took almost 6 weeks to organise a person to just remove it from one premises to another so I believe the installer manual should be made availalbe if the are no longer technicans who can help or support the product. I need to fix an issue and will also be moving again soon, so have no idea who I can get to come and un-install the unit. It would be helpful to have the engineers copy so it can be taken down without breaking the unit. Koochck For what a panel costs, is it not worth buying a replacement panel thus problem resolved? Growing old is mandatory, growing up is optional
inglishg Posted January 20, 2008 Posted January 20, 2008 Wow! What a great thread. Just spent AGES reading all the comments. Ok...my opinion: User manuals for the user Installer manuals for the installer. Simple. However, I also fully understand the frustration for some installers who are asked to service a system they don't have the details for...and they come here, ask the question and get nowt! I am fortunate that over the 20+ years of alarm business I have a huge file. But, I still come across the odd panel which I don't have the info for - and that's a pain! I have applied for trade membership but not had a reply yet. Obviously I hope to get approved soon as it could be to our mutual benefit: I have some really obscure manuals which could be of use for other installers Moving on a little, all this reminded me of a telephone call I got some time ago... "Can you tell me the special code for my alarm?" "What do you mean, special code?" "The emergency code to silence my alarm" "I don't understand. Use your user code" "Well, I've opened the panel and it has set off. I can't stop it. I need the secret code that you engineers have" "I think you're mistaken" "No, I've been told that there's a code which will stop all alarms" "Erm...if there was, do you really think I would pass it on in a phone call? There is no such thing. Now, do you want me to come out and sort the problem?" "Will it cost me?" "Yes" "I'll have another look first and see if I can sort it" "Ok, I'll wait for you to call me back" 15 mins later...phone rings again. "Can you come and have a look? I've removed a few wires, and it's still going off" (Obviously no cut-off timer!!) "You've disconnected wires? That's not good! I'll be round soon" I admit adding a few quid to the bill for this guy. He had made a complete balls-up of what was originally "just" a battery swap! However, he has learned his lesson, and now ALWAYS trusts me to carry out any maintenance on the various systems in his many different premises.
abacuss Posted April 5, 2008 Posted April 5, 2008 I must admit our manuals are kept inside the the panel (manual & panel permitting) or very close by inside a plastic sleeve with any of the other paperwork that we keep onsite such as wiring schedule and historic records etc.But the customer knows where it is, there is no chance of the customers quesing or knowing our Engineers codes, and where possible they are locked into the panel, so a full reset would be fruitless. I`ve deleted any installer manuals i had linked too on the forums, and over the next few days shall be removing any left on the server (there arent many), dont know quite what to do about the dual user/installer manuals..? Anyway looks like were sorted, ill trust the moderators to only supply manuals to other engineers, and hope we all show good judgement regarding who and what information we supply to Mr Joe Public. This does pose a few other problems though, so from now on the Panel Defaulting Methods forum and the Installers & Engineers Forum shall only be viewable by members known to be in the trade, or of proven competancy. Any further comments....? Hi Have the ssaib not considered any fire risk ( we have had an incident when servicing not one of our alarms ) that the manual was left inside the panel with all the commisioning papers , the paperwork had obviousley been next to the power supply for some time getting warm for many years . The customer explained that they could smell burning, and didnt know where it was coming from but thought it may be coming from the alarm ,when comencing our service ( not a year maintenance contract ) this was a new customer to us .We opened the panel and to our amaizment saw that there was an abundance of burnt paper it had also burnt some sheathing on the cable , so repaired and changed the panel due to the internal damage . So from that day we have never left any paperwork in any of the alarms we work on and have and are in the process of taking all the paperwork out of all the jobs done ( this could take quite some time ) . I also could do with a manual for the gjd range of controlers ( solitare,s from sereis one to three and saphire one to three also emerald one to three ) if you could it would be much appreciated . Mike from Abacuss alarms & security ..micktuck@msn.com
billythebellbox Posted April 5, 2008 Posted April 5, 2008 i assume you've never seen the wallets by hoyles? De Do Do Do, De Da Da Da. De Do Do Do, De Da Da Da
HuwjOnes Posted May 5, 2008 Posted May 5, 2008 Interesting post this one and doesn't help someone in my situation. I am not exactly an end user. I am the first point of call for the end user. If it's a specialist job or a warranty repair, I call the company who is contracted to look after our system. These people are useless. Example: I had a DM keyboard causing cameras to 'wander'. I sent it away to them for repair. After 8 weeks I had to phone them up to ask where the hell the board was. They were "wondering why it had been sent" to them as they couldn't find anything wrong with it. I get it back, plug it in and hey presto - problem still there. Over 8 weeks of downtime for naff all. Today I get a call to it again and now it's completely dead. I've also had an engineer/installer in to sort out a brightness issue on one of our VCL cameras. He left site and the problem was still there. He also didn't have an answer when asked what he's going to do about it. Today I had a look at it myself, but can't quite nail it. Problem is improved but not sorted. I'm sure it's a simple job, I just don't have the resources/knowledge to fix it. The amount of hours I've wasted trying to figure out small problems is unbelievable. All for the sake of a decent manual. Our high end phone system came with all the manuals you'll ever want, but the CCTV? Nope. To log on and see engineers keeping their cards close to their chest is annoying. I want the problem sorted TODAY, not in three weeks. If I want them here TODAY, they will charge 4x as much - if they turn up at all. Some would it's an issue between myself and the company paid (lots) to look after the system. Maybe, but my life would be a damn site easier if I had a manual.
billythebellbox Posted May 5, 2008 Posted May 5, 2008 Our high end phone system came with all the manuals you'll ever want, however to do anything with it you still need codes & normally software as for ptzs wandering, cable or head as for books they don't necessarily give the answer or give all the information for the current software version anyway buy a shiney new car & does it come with booklet showing you how to take the gearbox out? De Do Do Do, De Da Da Da. De Do Do Do, De Da Da Da
whistle Posted May 5, 2008 Posted May 5, 2008 Interesting post this one and doesn't help someone in my situation.I am not exactly an end user. I am the first point of call for the end user. If it's a specialist job or a warranty repair, I call the company who is contracted to look after our system. These people are useless. Example: I had a DM keyboard causing cameras to 'wander'. I sent it away to them for repair. After 8 weeks I had to phone them up to ask where the hell the board was. They were "wondering why it had been sent" to them as they couldn't find anything wrong with it. I get it back, plug it in and hey presto - problem still there. Over 8 weeks of downtime for naff all. Today I get a call to it again and now it's completely dead. I've also had an engineer/installer in to sort out a brightness issue on one of our VCL cameras. He left site and the problem was still there. He also didn't have an answer when asked what he's going to do about it. Today I had a look at it myself, but can't quite nail it. Problem is improved but not sorted. I'm sure it's a simple job, I just don't have the resources/knowledge to fix it. The amount of hours I've wasted trying to figure out small problems is unbelievable. All for the sake of a decent manual. Our high end phone system came with all the manuals you'll ever want, but the CCTV? Nope. To log on and see engineers keeping their cards close to their chest is annoying. I want the problem sorted TODAY, not in three weeks. If I want them here TODAY, they will charge 4x as much - if they turn up at all. Some would it's an issue between myself and the company paid (lots) to look after the system. Maybe, but my life would be a damn site easier if I had a manual. Simple realy Change service provider to a company that gives you what you pay for.
Guest anguscanplay Posted May 5, 2008 Posted May 5, 2008 Simple realy Change service provider to a company that gives you what you pay for. or conversly pay someone enough to do what you want them to?
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