Engineer Manuals

[Guest dale]

Well the wintex software is password protected anyway, and is backed up at the office so if we loose the laptop we only have to replace the laptop and restore the data.

Also, seen as my undergrad degree and postgrad degree are both in computer science I know how to secure the laptops exceptionally well. If god forbid one gets stolen the theif will have a job de-crypting the hard disks to even get to the wintex software. So in all fairness unless the laptop gets stolen by someone with a Phd and a supercomputer I think the data is pretty safe!

Dale

[breff]

Dale, wintex may be password protected but is the hard drive?

It only needs to be connected to a pc with an adaptor and if someone copies your customer directory and they have their own copy of wintex they can import all your files.

PS. I too have every Premier Ive ever done on my laptop and realise that the chances of the above happening are low, but you should be aware of it and take extra care of the laptop.

Glenn

[breff]

Dale I really wish I had fully read your post properly.

DOH!!!

[Guest IanA]

From a manufacturers viewpoint, I believe that customers should not be able to change the programming of their alarm systems.

Whilst they should have control of certain aspects such as chime, and possibly omitting Circuits, this should be acessed through a user menu rather than allowing them access to programming menus, where any Control Panel could very easily be rendered useless.

Reminds me of the proverb 'A little knowledge is a dangerous thing'.

It is also questionable whether they would be allowed to change programming on a System installed to EN50131, where programming is a level 3 access which is intended to be by alarm company personnel, but that is another subject entirely

[Guest wend]

I was wondering if anyone could help me to get hold of the installation/operating manual for the Yale HSA3000 wireless alarm system. I purchased one a couple of years ago and with a house move have mislaid the manual. I have a friend who is a qualified electrician who has tested the system and everything works but without the operating manual can't find out how to program it.

Any help to find te manual asap would be very much appreciated.

Thanks

Wend

[Guest SCA]

I think the average person would struggle to understand the programming side of anything more than a optima 6, before i went into systems i was working on vigil+ , Galaxy 500 etc so unless you have a good idea of what you are doing the manual might as well be written in double dutch. My collection of manuals goes back probably 15 years,( remember the omega 5)and i still get calls from friends in the trade .

ENGINEERING MANUALS ARE FOR ENGINEERS, if you want to do a DIY job buy a panel with both sets of instructions !

[Guest Simple Security]

I myself being an engineer, normally leave the installation and user manuals with the user so they can keep them safe, but one thing I dont do is tell them the engineer code so they can play with the panel as much as they like but they cant change the engineer settings and if they require to change them then I gladly go there and change whatever they want, for a small fee of course as we are all here to make a living.

Leaving the engineer manual with the end user is not much hastle for me but if they lose it then they will not get another one from me as I always carry a spare in the van.

Thats my opinion but there you go.

Colin Ogden

[Guest pkh911]

I totally agree with you, DO NOT give the customer the engineer manual, as you said it undermines the integrity of the system. When you read into the EN50131 standards it is the installer that decide the integrity of the system for grading purposes. Therefore in my eyes EN50131 is telling us NOT to part with the manual. Why dont manufacturers take a leaf out of Ademcos book where the galaxy is concerned, they do not supply a manual with the panel, they have to be purchased seperatley. Ademcos attitude is If you install Galaxy panels you know what you are doing and are a professional.

Regards

Phil

[Guest pkh911]

Dave how do you become a trade member

Been in industry for 20 years, just found your forum and love helping out. If anybody needs info on Ademco panels EXCEPT Vista range you can pass my email on or point them in my direction.

Work in Republic of Ireland now, own a company here Sparks Security Systems do a lot of work in the north around Londonderry and Belfast as well as Dublin and drinking lots of the black stuff

Regards

Phil Hayes

[Brian c]

I think you have answered your own question, the engineer/install manual is designed for the person (whether it be a DIY'er or alarm engineer) who installed the system, its not designed for the end user...(unless they installed it themselves)

13704[/snapback]

I think this statement sums it up really. If you installed it and you know what you're doing you should have access to the manual. However providing INSTALLATION/ENGINEER manuals to customers who have a maintainance contract with someone is a bad idea. especially if it's your own customer!