Dantech 12V DC Power Supply

[Guest]

As others have said, blown fuses, faults, cause & effect etc...

One for the mix though, self resettable cutouts of any use? If it is just IR's surging on startup then this could be an option, although I'd be inclined to recheck current draws etc... first.

as you've already got a "good engineer in my area" he won't have a problem with this

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There's plenty of good engineers that cover your area.

[Mavrick_001]

Where, I'm still looking!!! LOL, Only joking Stu. Eddie my friend, is it really within reason to ask a customer to change the fuse without investigating the fault, what are engineers there for in the first place. If it costs you money to send them out there then I would suggest that you make sure the job is done right 1st time around. Do they take current reading and fill in paper work or bodge it & scarper.... sorry I ment install and run!!! Find out why they're blowing and fix it (Just like Jim). Your engineer should be able to find the problem for you, afterall that's his job at the end of the day. To be honest it's not really the view of a responsible company to ask their customers to do their dirty work for them, another interesting point is are the insured to be doing this kind of thing in the first place...., it might be only a fuse, but it's only a kettle, microwave, computer that needs to be pat tested every 12 months.... food for though young Edward!!!

[Service Engineer]

Currently we are using DA397 and DA665/8 (12V, 0.5A, 8 ports, Dantech from Gardiner Security). It is a very good product. However, we have a number of incidents where the fuses were blown and we had to send expensive engineer down to just change 1 fuse.

We are wondering if there is a more customer friendly power supply out there. We are looking for these additional features,

- A separate compartment where the customer can have easy access to them (without have to unscrew and next to the live wires)

- Individual led light for each of the 8 output, and ideally can be seen by the customer from the outside without opening the box.

- 12V regulated power.

- It does not have to be wheather-proof, as we only use it in indoor environment.

Edward you shouldn't be sending out anyone to change a fuse, but should instead be sending them to figure out why the fuse has blown.? They don't just blow for the sake of it..there's always a reason.

Equipment such as this is rather specialised with prices to match, no power supply on the market is user servicable. And only trained engineers should be sent to investigate any fault.

The moment you consider starting to get the customer involved, your leaving yourself wide open to all sorts of unforseen problems including the customer fitting oversized fuses or even those unblowable tin foil fuses that I have encountered many times, and not forgetting possible lawsuits should anyone get injured trying to do a job they are not trained to do.

Trust me, Don't get the customer involved. It will cost you more in the long run.

[breff]

One thing ---8x0.5amp psu=4amps

PSU open --exposed live mains connectors

4amps shock=dead

Not a good idea

[Nova-Security]

Trust me, Don't get the customer involved. It will cost you more in the long run.

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When they sue you for a member of their staff getting a shock.

[secboy]

I agree with all before and would just like to add that there is no such thing as a "customer friendly psu" only an engineer fiendly psu??????.regards Paul.

[Guest gerardcraggs]

I BET YOU WISHED YOU HAD NOT STARTED THIS POST EDWARD.

REGARDS

GERRY

[Business Cam]

Yes, I would never thought that a question on PSU would turn into a heated debate

[norman]

Sending an engineer to change one fuse is expensive, slow, troublesome and not good customer experience.

Sorry I totally disagree, it means to me you care more about your revenue stream than providing aftercare service.

Blowing fuse is no big deal,

That has to be determined by a competent person, not a clueless fumble fingered customer.

and of course they are there for a reason. But the process of changing it should be made easier.

I disagree, the mains side should be well shielded.

By having LED visible from the outside would help a lot before we an engineer arrive.

These are available.

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[Nova-Security]

Fuses can blow occasionally due to many reasons, a construction guy using a heavy duty power drill and induce some spikes etc.

NOWAY, now i know you do not have a clue

Blowing fuse is no big deal, and of course they are there for a reason. But the process of changing it should be made easier. By having LED visible from the outside would help a lot before we an engineer arrive.

Blowing fuse no big deal, What planet are you on.

A decent engineer should not need a LED for help.

I have spoken to Dantech, they value my inputs.

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I bet Dantech are falling about laughing if you mentioned you want the customer to be able to change the fuse.

Sorry Edward but the original post does cause concern and the more you have posted regarding a fuse is no big deal, makes me think.

Could i ask, have you any install experience yourself ?