XP Pro and PDFs

[Nova-Security]

ANybody come across this, if i click on a PDF on screen it opens a blank page and wont display the file but if i down load it and open it, it display correctley.

Must be a setting for internet explorer but i cant find it, so after some help if anybodys has come across this one.

[amateurandy]

Yup, happened to me a while back.

Couldn't fix it, even after reinstalling Acrobat Reader.

I think it was some sort of registry corruption.

It only went away after I rebuilt my PC; something I do once a year or so anyway to clear out the inevitable dross..............

[Guest]

Yeah, just had problems with web pages and PDF here. Eventually, after uninstalling all of Adobe Professional 6 and Adobe Reader 7 and rebooting then reinstalling Reader 7 only did it work again. Think I'll leave Adobe Pro off for the time being.

[Service Engineer]

The interface of Acrobat into IE is very slow, and although immediately greeted with the blank white screen, both adobe acrobat and the PDF will eventually load ok.

Larger PDF's can take ages.

[dpaengineer]

Just to add to dave's reply, the page stays blank (white) until the whole pdf has been downloaded to temp files.

[Rich]

Just to add to dave's reply, the page stays blank (white) until the whole pdf has been downloaded to temp files.

71027[/snapback]

Here too

[Brian c]

Yeah, what are the file sizes are you opening?

You're probably just not waiting long enough......

but we won't go down that road

[Nova-Security]

None of the above, even on samll PDFs, tried it still waiting for something to open after 20mins

[Guest mikechids]

bit long...... from adobe web site...

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PDF pages don't appear in web browser window (Acrobat 7.0, Adobe Reader 7.0)

Adobe Acrobat or Adobe Reader may be unable to display a PDF file inside a compatible web browser window if Acrobat or Adobe Reader can't read the PDF file, if the web browser isn't configured correctly with the Adobe PDF Browser plug-in, or if the web server on which the PDF file is stored can't serve the PDF file. This problem may manifest in a number of ways, including (but not limited to) the following behaviors:

-- A blank page in the web browser

-- A broken object link (for example, a red square, a blue triangle, or a blue circle)

-- A red X icon

Work through the tasks in this document to troubleshoot and resolve the issue.

1. Configure the web browser to use the Adobe PDF Browser plug-in.

For information about configuring your web browser to use the Adobe PDF Browser plug-in, see Related Records.

2. Make sure that the system meets the requirements for Acrobat or Adobe Reader.

To determine if your browser is compatible with Acrobat or Adobe Reader, see the system requirements in the ReadMe file that's installed with Acrobat or Adobe Reader.

3. Install the latest version of Acrobat or Adobe Reader.

The latest version of Acrobat or Adobe Reader may be more compatible with the operating system and drivers. Before you install an update or upgrade, make sure that the system meets the requirements.

For updates, check the Adobe website at www.adobe.com/support/downloads . You can purchase upgrades from Adobe Authorized Resellers and from Adobe directly by visiting the Adobe website at http://store.adobe.com/store , or by calling Customer Services at 800-272-3623.

4. Enable Acrobat ActiveX Control. (Windows only)

If you use Internet Explorer on Windows, enable the Acrobat ActiveX Control in the security options.

Note: This procedure changes the security options for all ActiveX Controls in Internet Explorer. If you prefer to use stricter security, contact either your network administrator or Microsoft for information about using the Administrator Approved setting in the Internet Properties.

To enable the ActiveX Control:

1. Quit Internet Explorer and Acrobat or Adobe Reader.

2. Choose Start > Settings > Control Panel and then double-click Internet (or Internet Options).

3. Click the Security tab in the Internet Properties dialog box.

4. Choose the appropriate zone for the location hosting the PDF file (for example, Internet or Local Intranet).

5. Click Custom Level.

6. In the Security Settings dialog box, select Enable under Run ActiveX Controls And Plug-ins, and then click OK.

7. Click OK in the Internet Properties dialog box.

5. Try to open a local copy of a PDF file in Acrobat or Adobe Reader.

Determine if Acrobat or Adobe Reader can open the PDF file from the local hard drive rather than from the web:

1. In the web browser, right-click (Windows) or Control-click (Mac OS) the link to the PDF file, and then choose an option from the context menu to save the PDF file to a convenient location on the local hard drive (for example, the desktop).

2. Start Acrobat or Adobe Reader, choose File > Open, and then try to open the PDF file that you saved in step 1:

-- If the PDF file opens, complete task 6.

-- If the Acrobat product displays a blank screen or returns an error when you try to open the PDF file, the PDF file is damaged. For assistance, contact the webmaster of the site from which you downloaded the PDF file.

6. Try to open a local copy of a PDF file in the web browser.

Determine if the web browser can open the PDF file from your local hard drive rather than from the web:

1. In the web browser, choose File > Open (or Open File).

2. Choose All Files from the Files Of Type pop-up menu (Windows), or choose All from the Show pop-up menu in the Open dialog box (Mac OS).

3. Click Browse (Windows) or navigate to the PDF file (Mac OS).

4. Select the PDF file you saved in step 1 of task 5, and then click Open to open the PDF file. If Acrobat or Adobe Reader displays the file, but won't display it on the web, the web server has a problem serving the PDF file. Contact the webmaster of the site from which you downloaded the PDF file.

7. Delete temporary Internet files. (Windows only)

If you use Internet Explorer on Windows, delete the temporary files that Internet Explorer creates.

1. In Internet Explorer, select Tools > Internet Options.

2. Click Delete Files in the General tab and then click OK when prompted.

8. Repair Acrobat or Adobe Reader.

To repair Acrobat or Adobe Reader, you must have access to the installation media or to the network path from which you originally installed the product.

In Windows:

1. Choose Start > Control Panel > Add Or Remove Programs.

2. Select Acrobat or Adobe Reader, and then click Change/Repair (Windows XP) or Change/Remove (Windows 2000).

3. In the Setup dialog box, click Next.

4. Select Repair, and then Click Next.

5. Click Update.

6. When the process is complete, click Finish.

In Mac OS:

1. In Acrobat or Adobe Reader, choose Help > Detect And Repair.

2. Click OK to the message that missing components were repaired.

3. Restart Acrobat or Adobe Reader.

9. Deselect and then reselect the Display PDF In Browser preference.

1. In Acrobat or Adobe Reader, choose Edit > Preferences (Windows) or [application] > Preferences (Mac OS).

2. Select Internet.

3. Deselect Display PDF In Browser, and then click OK.

4. Quit and then start Acrobat or Adobe Reader.

5. Choose Edit > Preferences > Internet, select Display PDF In Browser, and then click OK.

10. Try a different web server.

Try to view a PDF file located on a different web server. For example, try to view a PDF file from the Adobe website at www.adobe.com . The Adobe web server is configured to let browsers open PDF files. If Acrobat or Adobe Reader can display PDF files from the Adobe web site, the other website's server may be configured incorrectly or its server software may not support page-at-a-time downloading. Contact that server's webmaster for assistance.

11. Change the content-type header on the web server.

If you're a webmaster or have administrative rights to a website, ensure that PDF files on that website can be viewed by configuring the web server to send content-type headers of 'application/pdf' for PDF files. For instructions, see the documentation that came with the web server, or see article 305153 on the Microsoft website at http://support.microsoft.com .

12. Make sure that URLs contain only alphanumeric characters, underscores, and hyphens.

If you're a webmaster or have administrative rights to a website, make sure that URLs contain only alphanumeric characters, underscores, and hyphens.

14. Optimize large PDF files.

If the PDF file is 4 MB or larger, ask the provider to optimize the PDF file. For information about optimizing PDF files, see "Enabling Fast Web View in Adobe PDF files" in the Acrobat 7.0 (Professional or Standard) Help.

[Guest noemis]

Thanks, this has helped me out too!