Guest bob2611 Posted November 19, 2005 Posted November 19, 2005 Please can someone assist with me with an issue I have having with my alarm system. I have a Gardtec - PR4896 rev 1.0 alarm system with Red Care fitted. The company that fitted it has gone in to receivership and I am now placing my maintenance with a new company. The company is stating that the local Police Constabulary have changed the rules with regards to call outs. Therefore from next year, two separate sensors must be triggered before red care should signal. Apparently my system does not do this and I need to change my CPU main box. Please can you confirm that to be the case. I was under the impression that sometimes these issues can be resolved with new firmware or a chip swap out. Sorry to burden the forum with this, but I'm scared about getting ripped off.
Zak Posted November 19, 2005 Posted November 19, 2005 Can I ask what prompted you to join the forum in June this year but only make your first post today? How old is your system? The model no. that you have provided is not a model no. of a GardTec system. Where did you get that info from (a chip?)? New regulations have nothing to do with local Police, it is a nationwide policy, and it is more complex than what you have stated. If your system has a valid URN that has not been withdrawn then there should be no reason why the new company cannot take it over without upgrading. However, if you do not know the URN or especially if it has been withdrawn then yes you will need a new system. Bear in mind that if you need a new control panel (and no it is very unlikely to be just a processor change) then you may require additional detection devices or a change in the system design in order to have the best chance of receiving a police response. Confirmation Technology (2 detectors to activate) has been in effect for 4 years, and does not start, as you stated, next year. Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
Zak Posted November 19, 2005 Posted November 19, 2005 It also depends on your Police area, Sussex Police have downgraded nonconfirming systems to response 2(when their not busy) from May 10 2005.Police areas work to their own ACPO policies. This wont mean that you lose Police response, just downgraded. You should also be aware that standard redcare will no longer be Policed on a telephone line fault (as this cannot be confirmed) if you upgrade to the latest acpo policy DD243. I am not familiar with the model number you have quoted, but if your panel is a 593, 872, or 595 it is possible that it can be upgraded with a chip change firmware upgrade. Where abouts in the country are you? Pete Individual forces may have their own nuances on the ACPO policy, but in essence they are all the same. You can't upgrade the chip on those panels unless they were manufactured after a certain year; older panels cannot be upgraded with a chip change. Furthermore, GardTec won't supply chips or PCB's on their own. There is also no panel with software version "1" that I know of (unless it is REALLY old). From the original post, bob2611 is not clear on the new legislation at all. You do not have to have 2 detectors activate for Redcare to signal per se. Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
jb-eye Posted November 19, 2005 Posted November 19, 2005 Individual forces may have their own nuances on the ACPO policy, but in essence they are all the same.You can't upgrade the chip on those panels unless they were manufactured after a certain year; older panels cannot be upgraded with a chip change. Furthermore, GardTec won't supply chips or PCB's on their own. There is also no panel with software version "1" that I know of (unless it is REALLY old). From the original post, bob2611 is not clear on the new legislation at all. You do not have to have 2 detectors activate for Redcare to signal per se. Zak, you are correct in your post but we should consider other factors such as Petes observation and Nottinghamshire Police will insist on DD243. We as an alarm company would always take the responsible approach and insist that any system we take over be upgraded to confirmation any company not taking this approach would IMO be iresponsible.Jef Customers!
Guest RICHL Posted November 19, 2005 Posted November 19, 2005 PR4896 rev 1.0 Thats the print code off the back of the user guide IIRC Bob why not get a couple of other quotes from approved installers if you are not entirely sure.
Zak Posted November 19, 2005 Posted November 19, 2005 Jeff I do agree. Take-overs are always a difficult one nowadays and we also prefer to completely upgrade and request a new URN etc. However, it does not always work that way; customers never want to spend any money, and if they have no history of false alarms then they have a valid point. In the same vein, you (OK, not you , but most others) don't get your older systems to comply to DD: 243 unless the system is likely to lose Police response. We can only recommend. Thats the print code off the back of the user guide IIRCBob why not get a couple of other quotes from approved installers if you are not entirely sure. 4th August 1996 Jeff I do agree. Take-overs are always a difficult one nowadays and we also prefer to completely upgrade and request a new URN etc. However, it does not always work that way; customers never want to spend any money, and if they have no history of false alarms then they have a valid point. In the same vein, you (OK, not you , but most others) don't get your older systems to comply to DD: 243 unless the system is likely to lose Police response. We can only recommend. Having said that, for the most part we do upgrade. However we tend to lose the jobs where clients don't want to upgrade - they would rather, it seems, go to a company that does not point out the facts of the industry Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
jb-eye Posted November 19, 2005 Posted November 19, 2005 Jeff I do agree. Take-overs are always a difficult one nowadays and we also prefer to completely upgrade and request a new URN etc. However, it does not always work that way; customers never want to spend any money, and if they have no history of false alarms then they have a valid point. In the same vein, you (OK, not you , but most others) don't get your older systems to comply to DD: 243 unless the system is likely to lose Police response. We can only recommend. We have precisely err..1,2,3, err that Customers!
Zak Posted November 19, 2005 Posted November 19, 2005 We have precisely err..1,2,3, err that Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
jb-eye Posted November 19, 2005 Posted November 19, 2005 But how do you tie them in for a life time and charge enough to warrant providing a day's labour and quality kit for no initial outlay? How much do you charge a month??? It is kind of a rhetorical question - you don't need to reply. I didn't know that Mitsubishi did control panels Answer sent by PM as this is a public areaJef Customers!
Zak Posted November 20, 2005 Posted November 20, 2005 I didnt get the reply sent by pm? that's because it was sent to me! Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
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