Dell

[X-act Security Ltd]

Cheer up, it could be worse!! Read on......

There's always one. This has got to be one of the funniest things

>in

>

> > a long time. I think this guy should have been promoted, not

>fired.

>

> > This is a true story from the Word Perfect Helpline, which was

>

>

> >transcribed

>

> > from a recording monitoring the customer care department.

>Needless to

>

> > say the Help Desk employee was fired; however, he/she is currently

>

> > suing the Word Perfect organization for "Termination without

>Cause".

>

> > Actual dialogue of a former WordPerfect Customer Support employee.

>

> > (Now I know why they record these conversations!):

>

> >

>

> > Operator: "Ridge Hall, computer assistance; may I help you?"

>

> > Caller: "Yes, well, I'm having trouble with WordPerfect."

>

> > Operator: "What sort of trouble??"

>

> > Caller: "Well, I was just typing along, and all of a sudden

>

> >the words went away."

>

> >

>

> > Operator: "Went away?"

>

> > Caller: "They disappeared."

>

> > Operator: "Hmm. So what does your screen look like now?"

>

> > Caller: "Nothing."

>

> > Operator: "Nothing??"

>

> > Caller: "It's blank; it won't accept anything when I

>

> >type."

>

> > Operator: "Are you still in WordPerfect, or did you get out??"

>

> > Caller: "How do I tell?"

>

> > Operator: "Can you see the C: prompt on the screen??"

>

> > Caller: "What's a sea-prompt?"

>

> > Operator: "Never mind, can you move your cursor around the

>

> >screen?"

>

> > Caller: "There isn't any cursor: I told you, it won't

>

> >accept anything I type."

>

> > Operator: "Does your monitor have a power indicator??"

>

> > Caller: "What's a monitor?"

>

> > Operator: "It's the thing with the screen on it that looks

>

> > like a TV. Does it have a little light that

>

> >tells you when it's on?"

>

> > Caller: "I don't know."

>

> > Operator: "Well, then look on the back of the monitor and

>

> > find where the power cord goes into it. Can

>

> >you see that??"

>

> > Caller: "Yes, I think so."

>

> > Operator: "Great. Follow the cord to the plug, and tell me if

>

> >it's plugged into the wall.

>

> > Caller: "Yes, it is."

>

> > Operator: "When you were behind the monitor, did you notice

>

> >that there were two cables plugged into the back of it, not just

>one??"

>

> > Caller: "No."

>

> > Operator: "Well, there are. I need you to look back there

>

> >again and find the other cable."

>

> > Caller: "Okay, here it is."

>

> > Operator: "Follow it for me, and tell me if it's plugged

>

> >securely into the back of your computer."

>

> > Caller: "I can't reach."

>

> > Operator: "Uh huh. Well, can you see if it is??"

>

> > Caller: "No."

>

> > Operator: "Even if you maybe put your knee on something and

>

> >lean way over??"

>

> > Caller: "Oh, it's not because I don't have the right

>

> > angle - it's because it's dark."

>

> > Operator: "Dark??"

>

> > Caller: "Yes - the office light is off, and the only

>

> >light I have is coming in from the window."

>

> > Operator: "Well, turn on the office light then."

>

> > Caller: "I can't."

>

> > Operator: "No? Why not??"

>

> > Caller: "Because there's a power failure."

>

> > Operator: "A power............ A power failure? Aha, Okay,

>

> >we've got it licked now. Do you still have the boxes and manuals

>and

>

> >packing stuff your computer came in??"

>

> > Caller: "Well, yes, I keep them in the closet."

>

> > Operator: "Good. Go get them, and unplug your system and pack

>

> >it up just like it was when you got it.

>

> >Then take it back to the store you bought it from."

>

> > Caller: "Really? Is it that bad?"

>

> > Operator: "Yes, I'm afraid it is."

>

> > Caller: "Well, all right then, I suppose. What do I

>

> >tell them??"

>

> > Operator: "Tell them you're too f*%king stupid to own a

>

> >computer!!!!!"