Guest swifty Posted January 7, 2006 Posted January 7, 2006 I have a Gardec 800 series alarm fitted to my house, the company that fitted and serviced is out of business. I have the following problem, the alarm went of spuriously, and the key pad whilst still having power to it ceased to beep on key selection. The previous time this happened the company changed the battery and reset the system. I have fitted a new battery but the system is locked out and I can not find out the engineers code to reset the service timer. Gardec have furnished me with the default code. Can anybody please advise me on the correct course of action to get the alarm system in working order again. Thank You
Zak Posted January 7, 2006 Posted January 7, 2006 When you say the system is locked out, can you be more specific? What happens when you try and enter your code? I know you said that key presses don't seem to have effect but is that still the case? What does the keypad dispay? The default code that GardTec would have given you was the factory set code. That code would only be of use if the codes had not been changed. I am not sure why you think the system needs a code to reset it when it sounds like there is a more serious problem. More information; perhaps a solution is possible without the need to default codes. Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
Guest swifty Posted January 7, 2006 Posted January 7, 2006 The alarm panel is lit and has power to it, you can press the numbered buttons but with no individual beep as before, the messages on the panel change as before but when you select alarm set by pressing yes nothing futher happens no warning beeper to exit house etc. I am just after advice to recommision this alarm system and if this means I have to employ another alarm specialist that is not a problem. I would like to clarify the situation concerning the now non existant previous installer is my problem because of the code installed by them. Thank you.
morph Posted January 7, 2006 Posted January 7, 2006 If the installing company is not arround any more the engineer code can be loccked into the panel and not every installer has the means to unlock the panel, so a new panel would be required. It is also possible to lock the panel out on a tamper fault and alarm activation. You would be well advised to get an installer in who works on Gartec systems, what part of the country are you in? one of the guys on here may be able to help you further, It would not be a good idea to open the system or any of the devices as this might make the problem worse.
Guest swifty Posted January 7, 2006 Posted January 7, 2006 Thank you for your prompt reply Alarmguard, I reside in the Peterborough area.
Mavrick_001 Posted January 12, 2006 Posted January 12, 2006 Send me a pm with a list of whats what on your alarm, ie, door contact, lounge pir etc, and the chip and I'll set it up for you, because I'm nice like that! I am being serious about it.... if you have a zone list of which detector is on which zone I'll be more than happy to reprogram your existing chip because it's unfair that some companies stich their customers up who have paid for the systems. Now if they haven't paid that's a different matter... (with ref to other post lol) CCTV Intruder Access Control Tony Hughes, Proprietor, TRADE MEMBER
Zak Posted January 12, 2006 Posted January 12, 2006 I don't see how, from the description given, that it is a problem caused by engineer lockout/service timer. If it was requiring a reset it would still beep but make an error tone when pressing YES to set. If the service timer was on, it would, for a period of time, alert the user every time the system was set and unset that a call to the engineer was required. Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
arfur mo Posted February 14, 2006 Posted February 14, 2006 i have specialise in the excellent Gardtec panels the last 15 years, carry most spares (used for new short notice takeovers such as this - as they never go faulty) so i know just a little bit about them, to the point that Gardtec often refere on my phone numbers to enquieries such as yours, as they know the depth of my Gardtec product knowledge. that said and before before anyone goes flying up (or down) to peterborough, if the system is locked in engineer or anti-code reset (which is more likely as the key presses bleeps have stoped reponding), you will need a 'master' code in order to get the anticode, having the anticode you will need the Gardtec anti code generator (of which i have) to 'reset' the panel. the original installer may have taken the option to 'lock' the engineer code (a programming step), to protect himself from other less scrupulous installers. there is a relatively simple engineers procedure to 'reset' the engineer and master code available if it has not been 'locked' in, but if so it will require a new G800 PCB - end of. that being the case i would recommend upgrade to the G816 or the later G593/5 with LCD keypad, even if you need a zone expander (required for more than 8 zones on the G593/5) this panel has a built in digital modem which allows remote admin by the new installer using Gardtec Remote software and a speciaisedl modem (both of which i also have). i am Essex based and will travel to Peterborough if you can not get more local specialised help, feel free to PM me for mobile number if you want to talk. If you think education is difficult, try being stupid!!!!
morph Posted February 14, 2006 Posted February 14, 2006 the original installer may have taken the option to 'lock' the engineer code (a programming step), to protect himself from other less scrupulous installers. there is a relatively simple engineers procedure to 'reset' the engineer and master code available if it has not been 'locked' in, but if so it will require a new G800 PCB - end of. Not strictly true! a lot of alarm companies can reset a locked Gardtec panel in the field - I know as We are one of them and there are others on this very forum. Many engineers wont offer to help for several reasons 1. Why did the panel become locked in the first place, fault, dispute, non payment etc 2. Is it really worth the hassle for a one of job? Essex to Peterborough for a one off job - long way to go for a takeover!!
Mavrick_001 Posted February 15, 2006 Posted February 15, 2006 Well......... Gardtec tech also give out my number and probabally give out other engineer's numbers as well, it is possible to unlock a locked engineer code, if you don't know how then I'd be asking yourself just how good you are with Gardtec's panels!! It is something that can easily be done in the field or at the office providing you have half a clue what your doing, and it's really not hard. I've posted details of how to do it in the trade section of the site along with nova, as I've already offered, if there is a valid reason why it's locked out I'll unlock it for him which is an agreement between me and him and nothing to do with this site and is totally private between us if he decides to do so, I will make enquires as to find out why it's locked out. There are lot's of engineers who know Gardtec's like the back of their hand on here along with many other systems, usally people earn their respect, but welcome CCTV Intruder Access Control Tony Hughes, Proprietor, TRADE MEMBER
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