Guest spirochete Posted March 5, 2006 Posted March 5, 2006 Hi, Just thought I'd 'flag' this one in case anyone comes up against it...... I had a '593' panel fail out of the blue after being in service for about 3 months - just bad luck I think. Gardtec replaced it quickly with a new '595' board ( same fit but an updated version), which in turn had a problem (wouldn't / couldn't switch to battery back-up). It transpires that some of the initial release have a couple of components 'missing'! Replacement board arrived the next day.......fitted and all OK. So, should you fit one of these and get a "Battery / Fuse Check" message......you'll know the likely reason why. I think Gardetc have contacted most buyers of these boards, (I think only a couple of dozen went out), but this is just in case they missed contacting you (like they did me). However, I'd like to say that I found the people at Gardtec to be helpful and very on-the-ball. Regards, Spiro'
Guest rjbsec Posted March 5, 2006 Posted March 5, 2006 I think Gardetc have contacted most buyers of these boards, (I think only a couple of dozen went out), but this is just in case they missed contacting you (like they did me). I don't use Guardtec but it's good to hear that they acknowledge errors ... too many companies say "really! we haven't heard that before" ... yeah right!
Chris Teague Posted March 5, 2006 Posted March 5, 2006 The 595 has been out in the field for a while now & is a good domestic panel IMO. There was (a good year or more ago) a batch of 593's (metal & poly cases) that had dry joints on the fuse holder giving the same problem (we had aprox 6 do this if I remember) & only needed a touch up with a soldering iron. Didn't know any thing about components missing though. I don't use Guardtec but it's good to hear that they acknowledge errors RJB: - Note your a Bristol firm. You'll find it hard to beat the Bristol branch of Gardtec for service & support mate Top guy's. Chris Chris Teague (Sales & Operations Manager) Sightguard Intruder Division Covering the Isle of Wight: - Design, Installation, Maintenance & Takeover of Intruder Alarms, Fire Alarms & Equipment, CCTV, Access Control, Nursecall. Keyholding Service, Guarding & Cash in Transit. SSAIB & NICEIC Registered Tel 01983 884000 / 884440 Any comments / opinions posted could be the voices in my head speaking, but they are my opinion only and do not represent those of my employer or Company
Guest rjbsec Posted March 5, 2006 Posted March 5, 2006 RJB: - Note your a Bristol firm. You'll find it hard to beat the Bristol branch of Gardtec for service & support mate Top guy's.Chris Thanks Chris, I stopped going there some years ago after the then owner received some news coverage ... you may well remember it. It's all water under the bridge now, but I have never found a good reason to go back - I use Enterprise nearby and find them very helpful.
Zak Posted March 5, 2006 Posted March 5, 2006 I use Enterprise nearby and find them very helpful. One is a manufacturer with direct contact and support with their customer's and the other is a trade distributor selling everybody's wares. It really comes down to which control equipment you want to use I suppose. Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
Guest rjbsec Posted March 5, 2006 Posted March 5, 2006 It really comes down to which control equipment you want to use I suppose. Or whether you want to mix-n-match rather than being restricted?
Guest Posted March 5, 2006 Posted March 5, 2006 Or whether you want to mix-n-match rather than being restricted? You ae allowed to use other manufacturers equipment too if you have a GardTec account.
Zak Posted March 5, 2006 Posted March 5, 2006 Or whether you want to mix-n-match rather than being restricted? You can have accounts with other distributors as well as be with GardTec. Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
Guest rjbsec Posted March 5, 2006 Posted March 5, 2006 You can have accounts with other distributors as well as be with GardTec. You ae allowed to use other manufacturers equipment too if you have a GardTec account. I'm getting stereo Of course, but why go to two places when everything you want can be found in one?
Chris Teague Posted March 5, 2006 Posted March 5, 2006 Of course, but why go to two places when everything you want can be found in one? I like to haggle with them all & I get better rates for cable & batteries at Gardtec Chris Teague (Sales & Operations Manager) Sightguard Intruder Division Covering the Isle of Wight: - Design, Installation, Maintenance & Takeover of Intruder Alarms, Fire Alarms & Equipment, CCTV, Access Control, Nursecall. Keyholding Service, Guarding & Cash in Transit. SSAIB & NICEIC Registered Tel 01983 884000 / 884440 Any comments / opinions posted could be the voices in my head speaking, but they are my opinion only and do not represent those of my employer or Company
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