What's opposite it or near it
It's time for pictures , don't worry if install is dodgy , so are mine
But your saying when no one is near it right , from a distance
You enter eng , remove the keypad , wire up new one and then add new one , system should see no keypad
I assume you have no app system so can't do it from virtual keypad
Or just add new one as keypad 2 and delete keypad 1 , don't really make much difference for you
Or you know who to go see right ?
Some of the keypads had touch sensitivity problems , these are all usually exchanged via the supplier , hkc can't tell you which ones are at fault , and over time the problem gets worse where they keypad starts pressing its own buttons as such
If you bought without warranties unlikely you can exchange and will just have to hope it's just the Illumination bit